Selena Price
Columbus,OH
Summary
Experienced in managing inventory, sales planning and reporting. Detail-oriented and proactive food service leader with an adaptable approach to team and operations management. Dedicated to effective policy, procedures and service updates. Successful at organizing, assigning and overseeing work with a disciplined management style. Seasoned Food Service Manager adept at optimizing department operations by maximizing efficiency, performance and cost controls. Strong communicator and strategic planner with excellent conflict management abilities. Built exceptional rapport with vendors to support consistent and favorable inventory replenishment. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
General Manager of Food Service
Arbys Resturant
Grove City, OH
03.2024 - Current
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created operational policies and procedures to ensure efficient operations, quality control, and safety standards.
- Analyzed sales data to identify opportunities for growth.
- Trained and supervised staff members in all aspects of restaurant operations.
- Monitored daily financial transactions and prepared weekly reports for management review.
- Maintained a safe working environment by conducting regular inspections, enforcing safety regulations, and responding promptly to any hazards or accidents.
- Ensured compliance with all local health codes, sanitation regulations, and company policies.
- Developed relationships with key customers to maximize revenue potential.
- Established effective communication between kitchen staff and wait staff to provide seamless service experience for guests.
- Scheduled staffing levels according to expected business volume on a daily basis.
- Managed inventory levels ensuring that adequate supplies are available at all times while minimizing waste.
- Implemented cost-saving measures throughout the organization without compromising quality of product or service delivery.
- Reviewed performance evaluations of employees on a regular basis in order to enhance their productivity levels.
- Organized promotional events such as special menus or discounts in order to attract more customers.
- Assessed training needs of personnel regularly and conducted necessary training programs.
- Performed administrative tasks including payroll processing, budgeting activities.
- Monitored actions of staff and customers to uphold health and safety standards.
- Adhered to company food, safety, quality and sanitation policies.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Coached staff on strategies to enhance performance and improve customer relations.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Worked in close collaboration with team members to ensure customers received high-quality service.
Telemarketer
United Healthcare
Columbus, OH
09.2013 - 12.2013
- Provided product information, answered questions, and offered solutions to customer inquiries.
- Initiated outbound calls to prospective clients using scripts.
- Maintained up-to-date knowledge of company products and services.
- Utilized customer relationship management software for tracking leads and sales efforts.
- Followed up with existing customers regarding additional products or services that may be of interest.
- Adhered to all applicable laws, regulations, policies, and procedures when conducting telemarketing activities.
- Contributed to the achievement of monthly sales goals by providing detailed data analysis.
- Recorded accurate notes about each conversation into company database for future reference.
- Used scripted sales strategies to converse with customers reached by manual dialing and automatic systems.
Education
High School Diploma -
Capital High School
Columbus, OH06-2013
Skills
- Customer Service
- Health Inspections
- Regulatory Compliance
- Cost controls
- Creativity and Innovation
- Operations Management
Affiliations
- reading
- spending time with my family.
- camping
Accomplishments
- Ranked 13th in my company.
- Made turnover and retention goals at a 150%, and a 65%
Certification
- Servsafe certified
- Level 2 certified through the health department
- Certified Training General Manager
Languages
English
Professional
Timeline
General Manager of Food Service
Arbys Resturant
03.2024 - Current
Telemarketer
United Healthcare
09.2013 - 12.2013
High School Diploma -
Capital High School
Similar Profiles
Jeffery KordonowyJeffery Kordonowy
Shift Manager at Arbys ResturantShift Manager at Arbys Resturant
Kierra BrownKierra Brown
Cashier at Arbys ResturantCashier at Arbys Resturant
Gary WidnerGary Widner
General Manager at Arbys ResturantGeneral Manager at Arbys Resturant
Andres ArtigasAndres Artigas
Shift Manager at Arbys ResturantShift Manager at Arbys Resturant
Camryn JustusCamryn Justus
Barista at Red Hen CafeBarista at Red Hen Cafe