Selena Guillen
Centerview,MO
Summary
Dynamic individual with hands-on experience in Department of Corrections and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
5
5
years of professional experience
Work History
Correctional Officer
Pettis County Sheriff's Office
02.2023 - 01.2024
- Completed intake paperwork, fingerprints, body scans, DNA collection and searches.
- Conducted routine and emergency head counts.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Received and accounted for personal possessions and determined inmate work assignments.
- Built solid relationships with staff and residents to keep institution safe and secure.
- Made rounds at specified intervals and conducted head counts and roll calls.
- Documented inmate behavior and activities in logbooks.
- Conducted security checks of inmates and living areas.
- Supervised inmates during meals, recreation and other activities.
- Prepared reports to document incidents and violations.
- Enforced rules and regulations to maintain order among inmates.
- Investigated and responded to incidents of inmate misconduct.
- Restrained juvenile inmates when disturbances required physical intervention.
- Coordinated with other law enforcement personnel to exchange information.
- Responded to emergency situations and de-escalated hostile confrontations.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
Probation and Parole Assistant 1
Command Center
06.2022 - 07.2022
- Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
- Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
- Worked closely with OP II, BI Total Access, MULES 5, and the Department of Corrections Web Data Utility.
- Within the working environment, accountability was also held for issuing/canceling warrants, responding to hits/locates within the MULES 5 program and, maintaining a steady record of active warrants.
Correctional Officer
Jefferson City Correctional Center
11.2021 - 06.2022
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Observed behavior of residents individually and in groups.
- Observed and supervised inmates throughout visits.
Office Support Assistant
Jefferson City Correctional Center
08.2021 - 06.2022
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Assisted senior recruiting staff with career fairs and recruiting events.
- Executed record filing system to improve document organization and management.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Verified proper distribution of incoming mail to correct individuals and departments.
- Diagnosed machinery issues, which included paper jams and handled basic maintenance tasks.
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Responded to offenders IRR's and work with the families with any complications or questions with mail related issues.
- Worked closely with OP II program.
Shift Manager
McDonald's
09.2018 - 08.2021
- Kept employees operating productively and working on task to meet business and customer needs.
- Excelled in every store position and regularly backed up front-line staff.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Tracked receipts, employee hours, and inventory movements.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Trained and mentored new employees to maximize team performance.
- Exercised composure under pressure and in escalated customer service scenarios.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
Education
Associate of Science - Criminal Justice
Columbia College
Jefferson City, MOBachelor of Arts - Criminal Justice
Columbia College
Jefferson City, MOHigh School Diploma -
Tipton High School
Tipton, MO05-2016
Skills
- Workforce supervision
- Property inspection
- Perimeter control
- Visitation oversight
- Incident prevention
- Surveillance
- Contraband inspections
- De-escalation techniques
- Search and seize procedures
- Negotiation
- Radio communication
- Staff management
- Crisis management
- Emergency management
- CCTV monitoring
- Regulation compliance
- Booking procedures
- Experienced in defensive tactics training
- Work detail oversight
- Conflict resolution skills
- Excellent problem solver
- Records management
- Observation
- Interpersonal Skills
- Cognitive computing
- Detail-oriented data management
- Analytical decision making
- Clear and concise documentation
- Prioritization and scheduling
- Microsoft Programs
- Effective communication
- Typing (WPM Ave 51 & Ave Accuracy 95%)
- Clerical Experience
- Cash Handling
Timeline
Correctional Officer
Pettis County Sheriff's Office
02.2023 - 01.2024
Probation and Parole Assistant 1
Command Center
06.2022 - 07.2022
Correctional Officer
Jefferson City Correctional Center
11.2021 - 06.2022
Office Support Assistant
Jefferson City Correctional Center
08.2021 - 06.2022
Shift Manager
McDonald's
09.2018 - 08.2021
Associate of Science - Criminal Justice
Columbia College
Bachelor of Arts - Criminal Justice
Columbia College
High School Diploma -
Tipton High School
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