Selena Haines Jorden, MSOLM, PCHA, CNA
Philadelphia,PA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Patient Service Associate
Penn Medicine HUP POV Emergency Room
03.2023 - Current
- Emergency room registration procedures, multitasking, customer service, and work well under pressure.
- Responsible for registering up to 80 patients by obtaining individual identifying and demographic data for patient's permanent medical record.
- Working knowledge of registration / insurance verification systems functionality and updates
- Completed accurate registration data transfer paperwork and other relevant hospital forms for treatment (IMM, MOON, and General consent for Treatment).
- Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
- Collected patient co-pay and issued receipt to confirm payment. Communicate with patients regarding financial considerations for self-paying patients.
Inpatient Unit Secretary
Penn Hospice and Home Care Inpatient Unit
01.2016 - 02.2023
- Conducts Data management for daily practice operations, including secretary scheduling and manage daily staffing for unit, Information Systems, physician scheduling of Midline for patients, maintenance of medical records and files, and quality management.
- Serve as staff resource for roll out of policy and departmental changes, liaison between physicians, management, support team, and families.
- Registered and verified patient records before triage with most up-to-date information
- Perform medical record auditing to ensure Medicare, Medicaid and private insurance regulatory compliance
- Organized and manage sensitive data input over multiple spreadsheets, retrieving and delivering information as needed
- Onboarding and orienting new hires into unit secretary position
- Track annual flu and PPD compliance to ensure staff employment requirements
- Coordination of interdisciplinary hospice team including clinical and ancillary support staff, physician and leadership groups to facilitate organizational functions.
Dual Position CNA # 9961794/ Unit Secretary
Penn Hospice at Rittenhouse Inpatient Unit
10.2008 - 01.2016
- Collaborated with interdisciplinary hospice team to deliver evidence-based compassionate end of life care to patients with terminal diagnoses
- Set up medical equipment and assisted with some medical procedures
- Responded to emergency calls, assessed patient's for changed in condition or behavior changes
- Preceptor for new and current staff
- Supported office staff and operational requirements with administrative tasks
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Delivered high-quality care to Hospice patients in hospital facility.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
Data/ Program Coordinator
Universal Companies/ Workforce Development Center
01.2001 - 01.2006
- Managed approximately 20 direct reports or FTE
- Supported in developing database and generated key reports on attendance, outreach case management, enrollment, employment and termination of vocational training
- Analyzed data for reports, meetings and presentations for senior leadership.
- Monitored performance metrics closely to evaluate areas requiring intervention or adjustment, making data-informed decisions that contributed positively towards overall results.
- Collaborated with other program coordinators to achieve consistency in program objectives and services.
Education
Certification Personal Care Home Administrator -
Penn State York Campus
York, PA02.2023
Master of Science - Organizational Leadership and Management
Peirce College
Philadelphia, PA01.2019
Bachelor of Science - Business Management Integrated Leadership
Peirce College
Philadelphia, PA08.2016
Certification - Certified Nursing Assistant
Harrisburg Area Community College
Harrisburg, PA10.2003
Computer Technical Support: Computer IT Support -
Chubb Institute
Springfield, PA01.1996
Medical Office Management -
Thompson Institute
Philadelphia, PA01.1993
Skills
- Team leadership and management
- Customer service and relationship management
- Problem-solving and decision-making
- Effective communication and interpersonal skills
- Strong organizational and multitasking abilities
- Manages routine office administrative functions
- Strong Organizational skills'
- Strong written and communication skills
CERTIFICATIONS
- Certified Personal Care Home Administrator
- Certified Hospice and Palliative Nursing Assistant # 9961794
- CPR certified
COMMITTEE
- Penn Hospice at Rittenhouse Research Committee
- Quality Improvement Committee
- Penn Hospice at Rittenhouse Unit Counsel
- Lead of the Risk Management Work Group
PUBLICATIONS
- Kossman, D, Dunbar, S, O'Connor, N, Bagga, M, & Haines-Jorden, S (2019) Just-in-Time Interdisciplinary Education for Hospice Care of VAD Patients Journal of Palliative Medicine, 1-4
Certification
- Certified Personal Care Home Administrator
- Certified Hospice and Palliative Nursing Assistant # 9961794
- CPR certified
Committee
- Penn Hospice at Rittenhouse Research Committee
- Quality Improvement Committee
- Penn Hospice at Rittenhouse Unit Counsel
- Lead of the Risk Management Work Group
Publications
Kossman, D., Dunbar, S., O'Connor, N., Bagga, M., & Haines-Jorden, S. (2019). Just-in-Time Interdisciplinary Education for Hospice Care of VAD Patients. Journal of Palliative Medicine, 1-4.
Timeline
Patient Service Associate
Penn Medicine HUP POV Emergency Room
03.2023 - Current
Inpatient Unit Secretary
Penn Hospice and Home Care Inpatient Unit
01.2016 - 02.2023
Dual Position CNA # 9961794/ Unit Secretary
Penn Hospice at Rittenhouse Inpatient Unit
10.2008 - 01.2016
Data/ Program Coordinator
Universal Companies/ Workforce Development Center
01.2001 - 01.2006
Certification Personal Care Home Administrator -
Penn State York Campus
Master of Science - Organizational Leadership and Management
Peirce College
Bachelor of Science - Business Management Integrated Leadership
Peirce College
Certification - Certified Nursing Assistant
Harrisburg Area Community College
Computer Technical Support: Computer IT Support -
Chubb Institute
Medical Office Management -
Thompson Institute
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