Overview
Work History
Education
Skills
LANGUAGES
Timeline
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Selena Hanes

Brownsville,Texas

Overview

9
9
years of professional experience

Work History

Bilingual Community Outreach Worker

Saint Benedicts Home Health
02.2024 - Current
  • Connecting, engaging, and uplifting people in/ or around our community.
  • Engaging in activities such as Educational, Health and Wellness Programs, to spread information about the services we provide.
  • Regular checking in with our clients to ask if there’s anything I can help them with, whether it’s paperwork regarding Medicaid renew, applications that are in need such as Food Stamps, Housing, Etc

Youth Care Worker

Southwest Keys Programs
08.2021 - 10.2023
  • Help supervise the youth in our care.
  • Provide assistance at recreational facilities by enforcing rules, modeling positive behavior, and serving as a friend and mentor for young people.
  • Oversee daily operations of recreation areas including maintaining safety equipment, cleaning facilities, displaying appropriate signage, and operating a computer as necessary.
  • Encourage completion of daily chores and personal hygiene task
  • Document patient progress, immediately reporting any extreme changes in behavior.
  • Report any incidents that may affect the safety of a resident.
  • Maintain a safe and healthy environment

Intake Worker

Cameron & Willacy County Projects
12.2020 - 07.2021
  • Prepared detailed documentation to facilitate seamless intakes.
  • Handled 30-40 inbound and outbound calls per day to collect information and assist with various requests.
  • Interviewed callers with motivational techniques to triage requests and determine eligibility for available services.
  • Referred individuals to a wide range of public and private agencies based on individual needs to obtain necessary assistance.
  • Ensures that all admission forms are properly signed and filed
  • Respects client or patient dignity and confidentiality.
  • Adheres to the facility dress code and appears professional at all times.

Customer Service Representative

Stripes Convenience Stores
06.2018 - 11.2018
  • Count money in cash drawers at the start of each shift and balanced drawers at the end of each shift.
  • Assisted customers with locating items, answering questions and providing direction and service.
  • Collected payment from customers' purchases.
  • Greeted all customers and provided a prompt and friendly service.
  • Bagged and packaged customer orders and purchases.
  • Processed cash register transactions by imputing product costs and giving back change.

Customer Service Representative

McDonalds
02.2016 - 02.2017
  • Count money in cash drawers at the start of each shift and balanced drawers at the end of each shift.
  • Maintained merchandise displays including endcaps, floor displays, and aisles.
  • Collected payment from customers' purchases.
  • Greeted all customers and provided a prompt and friendly service.
  • Processed cash register transactions by imputing product costs and giving back change.
  • Adhered to all cash handling policies and procedures.

Education

High school Diploma - undefined

Simon Rivera High School
Brownsville, Texas
06.2015

Skills

  • Multitasking
  • Customer relations
  • Teamwork
  • Organization
  • Coordination
  • Task prioritization
  • Coordinate service referrals
  • Bilingual

LANGUAGES

Spanish
English

Timeline

Bilingual Community Outreach Worker

Saint Benedicts Home Health
02.2024 - Current

Youth Care Worker

Southwest Keys Programs
08.2021 - 10.2023

Intake Worker

Cameron & Willacy County Projects
12.2020 - 07.2021

Customer Service Representative

Stripes Convenience Stores
06.2018 - 11.2018

Customer Service Representative

McDonalds
02.2016 - 02.2017

High school Diploma - undefined

Simon Rivera High School

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Selena Hanes