Summary
Overview
Work History
Education
Skills
Timeline
Generic

Selena Harris

Cordova,TN

Summary

Goal-driven and skilled individual offering eight years of experience in aviation industry. Knowledgeable and critical thinker. Successful and diverse experience in working with aircrafts and team atmosphere.

Overview

15
15
years of professional experience

Work History

Ramp Agent

Fedex Express
05.2019 - Current
  • Load and weigh containers for departure.
  • Launch Aircraft using Workbench software.
  • Safely operated various types of equipment such as conveyor belts, and tugs.
  • Ensure correct fuel and weight balance for safe flight departure, transit, and landings.
  • Keep Count and build containers for flight.
  • Tracked flight schedules and gates to promote on-time departures and avoid loading delays.
  • Communicated closely with command center, flight crew, and load team to maintain loading safety and efficiency.

Team Leader

Fedex Express
04.2017 - 05.2019
  • Maintained overall safe work environment with employee equipment training and enforcement of safety procedures.
  • Optimized customer experience by delivering superior services and effectively communicating,to a team.
  • Collected, arranged, and input container information into database system(TRAMS) for transit .
  • Maneuver containers of any weight with appropriate equipment.
  • Lead employees in complex sort and ramp functions in the proper handling of packages, freight, accuracy, completeness of necessary paperwork and proper methods.
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.

Material Handler

Fedex Express
04.2014 - 04.2017
  • Operated loaders and tugs to transfer large containers from aircraft to dollies, then to one area of ramp to another, allowing for easier accessibility.
  • Used hand-held scanners and physical logs to accurately track container movements.
  • Transported containers to appropriate locations.
  • Physically and Electronically Load and unload aircraft using electronic TRAMS device.
  • Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
  • Helped train new employees in safe practices and ramp procedures.
  • Operated equipment while observing standard safety procedures.
  • Verified quantity and container types received by launching Ramp Office by checking containers against handheld electronic AutoVerify Device.
  • Successfully navigated large equipment and containers through tight spaces and busy facilities.

Food Expeditor

Raffertys Restaurant
01.2012 - 12.2014
  • Trained new expeditors and food runners according to company policies and standards.
  • Maintained speed of service for food orders while minimizing errors and complaints.
  • Assisted preparation of food plates, overseeing quality and appearance.
  • Confirmed proper placement of products and side items while implementing special instructions.
  • Maintained kitchen productivity, guaranteeing timely preparation, and serving of dishes in alignment with customer specifications.

Hostess

Raffertys Restaurant
01.2008 - 12.2011
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.

Education

No Degree - Medical Billing And Coding

Concorde Career College
Memphis, TN
03.2011

High School Diploma -

East High School
Memphis, TN
05.2008

Skills

  • Sorting and Labeling
  • Materials Handling Safety Training(QDST)
  • Strong basic Management, organizational, human relations and communication skills
  • Problem solving and being solution oriented
  • Delegating, motivating, and communicating with the team
  • Time management and prioritization of tasks
  • Relationship and team-dynamic building
  • Strengths-based coaching and delegation

Timeline

Ramp Agent

Fedex Express
05.2019 - Current

Team Leader

Fedex Express
04.2017 - 05.2019

Material Handler

Fedex Express
04.2014 - 04.2017

Food Expeditor

Raffertys Restaurant
01.2012 - 12.2014

Hostess

Raffertys Restaurant
01.2008 - 12.2011

No Degree - Medical Billing And Coding

Concorde Career College

High School Diploma -

East High School

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Selena Harris