Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Selena Hensley

Bardstown,KY

Summary

Personable and dedicated customer service representative with experience in the customer service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

15
15
years of professional experience

Work History

Picker/Packer

Amazon.com
Shepherdsville, KY
03.2016 - Current
  • Responsible for packing customer orders.
  • Very fast-paced environment.
  • Received multiple awards and recognition for being in the top of my department for production.
  • Navigating through multiple computer applications.
  • Assembled boxes and cartons according to customer specifications.
  • Operated equipment such as shrink wrappers, box sealers, and tape machines.
  • Reviewed packing slips and other documentation to properly box requested items for shipment.
  • Attended regular training sessions to stay updated on company policies and procedures related to picker and packer duties.
  • Reported any damaged items immediately to supervisors so they could be replaced quickly.
  • Kept work areas clean, neat and organized for optimal productivity and worker safety.
  • Packaged items with appropriate materials to prevent damage during shipping.

Housekeeper

Hampton by Hilton
Bardstown, KY
06.2015 - 02.2016
  • Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
  • Disinfected telephones, light switches and other frequently touched objects.
  • Maintained a clean linen closet by folding sheets neatly on shelves.
  • Reported any maintenance issues or damage to supervisors immediately.
  • Performed typical housekeeping duties.
  • Cleaned bathrooms, including toilets, tubs, showers and sinks.
  • Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.

Machine Operator

Polyair
Bardstown, KY
12.2014 - 04.2015
  • Machine operator responsible for measuring correct materials needed for production
  • Troubleshoot malfunctions in equipment or processes.
  • Maintain records of completed work and production data including volume produced and time required for each task.
  • Monitor the feed and speed of machines during the machining process.

CSR - Customer Service Representative

Sykes Enterprises, Incorporated / Chase Bank / Bank of America
Bardstown, KY
05.2009 - 11.2011
  • Answering phones and helping customer with any issues that they were facing with their wireless accounts
  • Problem solving customer service
  • Demonstrated excellent verbal communication skills when interacting with customers.
  • Processed orders, forms, applications, and requests.
  • Researched required information using available resources.
  • Identified customer needs and provided appropriate solutions.
  • Handled customer inquiries and complaints in a timely manner.
  • Maintained records of customer interactions, transactions, comments and complaints.

Education

Diploma -

Bardstown High School
Bardstown, KY
06.2004

Skills

  • Order Picking
  • Complaint resolution
  • Problem-solving abilities
  • Professional telephone demeanor
  • Shipping and receiving understanding
  • Typing proficiency
  • Customer Service
  • Inbound and Outbound Calling
  • Housekeeping skills
  • Material Handling

Additional Information

Have designated location for working from home. Able to provide a nice, quiet and calm environment for working from home. Also able to provide hard connection to internet and able to meet any and all other network requirements.

Timeline

Picker/Packer

Amazon.com
03.2016 - Current

Housekeeper

Hampton by Hilton
06.2015 - 02.2016

Machine Operator

Polyair
12.2014 - 04.2015

CSR - Customer Service Representative

Sykes Enterprises, Incorporated / Chase Bank / Bank of America
05.2009 - 11.2011

Diploma -

Bardstown High School

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Selena Hensley