Selena Hidalgo, LCSW
San Antonio,Texas
Summary
Dedicated mental health professional with a history of meeting goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Vice President of Administration
Athra Systems
08.2023 - Current
- Successfully negotiated statewide contracts with Texas Department of Protective Services, and expanded contracts from 1 region to 6 regions.
- Credentialing expertise for providers across multiple settings to include non-profits, for profit hospitals and multiple government agencies.
- Coordinated between medical billing and credentialing firm and our EMR provider.
- Worked with our EMR provider to improve and streamline process for staff and clinicians.
- Constructed scheduling system utilized by providers across multiple states.
Group Practice Manager
Crosstown Mental Health
01.2016 - Current
- Oversaw development of office infrastructure, including implementing a HIPAA-compliant platform, managing databases, email systems, website and provider calendars.
- Skillfully manage contracts, executed provider credentialing, and ensure smooth operation of the practice.
- Managed calendars and scheduling for 9 providers.
- Provided outstanding support to staff which helped improve process flow and boosted efficiency.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Addressed and remedied all patient or team member issues.
- Trained newly hired team members on office procedures and computer system.
Psychotherapist
Southwest General Hospital
07.2016 - 06.2017
- Provided group therapy on an inpatient psychiatric unit with 54 beds.
- Compiled detailed client histories using intake forms, interviews and assessments to build complete picture for determining optimal therapeutic approaches.
- Administered, scored and interpreted psychosocial examinations for assessment of different patient markers.
- Documented patient progress in their chart.
- Created discharge plan for outpatient treatment.
Licensed Clinical Social Worker
Kerrville State Hospital
05.2010 - 03.2015
- Established a discharge unit aimed at supporting patients found Not Guilty by Reason of Insanity (NGRI) for first-degree felonies in their transition back to the community.
- Collaborated with local Mental Health Authorities (MHA) to develop comprehensive outpatient discharge plans, coordinated off-campus work opportunities, and facilitated brief overnight visits with family as part of the court evaluation process.
- Presented clinical documentation and observations to interdisciplinary team.
- Treated patients with mental health issues and dual-diagnoses such as schizophrenia, bipolar disorder and major depression with psychosis.
- Updated treatment plans on monthly basis with latest intervention strategies and progress notes.
- Provided court testimony in regards to patient discharge plans.
Forensic Psychosocial Rehabilitation Specialist
Integral Care-Austin, TX
04.2009 - 01.2010
- Played a pivotal role in creating the Forensic Pilot Program between Travis County Mental Health Authority and Travis Mental Health Defenders.
- Served as the program's first forensic psychotherapist, provided essential mental health services to clients with legal cases, effectively bridging the gap between mental health needs and legal system.
- Developed individual treatment goals based on history and diagnosis.
- Proven ability to learn quickly and adapt to new situations.
- Worked flexible hours across night, weekend and holiday shifts to provide services to clients who were unhoused or incarcerated.
Legislative Intern for Senator Zaffirini
Texas Senate
09.2007 - 06.2008
- Served as a legislative aide to Health and Human Services Committee for Texas Senator Judith Zaffirini, gaining invaluable experience in policy development and implementation.
- Conducted research, drafting legislation, and providing critical support in addressing healthcare challenges faced by communities in Texas.
- Wrote speeches for the Senator on a wide topic of health issues facing Texans.
- Assisted other office administrators by answering phones, returning email messages and creating distribution lists.
- Attended meetings with personnel, took elaborate notes and disseminated information to stakeholders.
- Attended legislative and regulatory hearings to report information.
Violence Against Women Act Intern
Texas Civil Rights Project
06.2007 - 08.2007
- Created database for TCRP's Violence Against Women Act program to help immigrant domestic violence survivors.
- Provided project progress updates and proposed solutions to issues.
- Gathered, organized and input information into digital database.
Americorps Counselor
Communities In Schools of Central Texas
09.2006 - 06.2007
- Used Strength-Based Practice Theory to counsel eleven at risk students individually and in groups at Chapa Middle School in Kyle, Texas.
- Facilitated the Students Taking Action for Respect (STAR) Group.
- Maintained caseload files and service notes in the TEA database.
- Conducted a program outcome evaluation.
- Facilitated weekly group sessions to encourage self-reflection and problem-solving.
- Acted as client advocate to coordinate required services or resolve emergency problems in crisis situations.
Administrative Assistant
Texas Health and Human Services Commission
02.2006 - 08.2006
- Facilitated clients applying for Supplemental Nutrition Assistance Program (SNAP), Medicaid and Temporary Aid to Needy Families (TANF).
- Linked clients with appropriate systems to enable their access to resources.
Student Assistant
Lamar University
08.2004 - 12.2005
- Counseled first generation college students on academic and campus life issues.
- Co-facilitated educational groups.
- Gave presentations at freshman orientation for the following programs: Big Red Resources, WINGS mentorship, and the Learning Communities.
- Designed program marketing materials.
- Designed program website.
Administrative Assistant to the Director
March Of Dimes
05.2002 - 07.2004
- Co-coordinated tri-county fundraising events such as: WalkAmerica, Community Baby Shower, and ExxonMobil Golf Tournament for the Gulf Coast Southeast Texas division.
- Assisted in volunteer management.
- Acted as a public relations representative at community fundraisers.
- Performed the reconciliation of funds.
Maintained the donor/volunteer database. - Provided education to the community on healthy lifestyles, preventing birth defects, premature birth, and infant mortality.
- Trusted with staffing the office alone from September 2003 until December 2003 while new staff was hired.
Education
Master of Science - Social Work Administrative Leadership
Texas State University
San Marcos, TX05.2008
Bachelor of Science - Sociology, Criminal Justice, Philosophy
Lamar University
Beaumont, TX12.2005
Skills
- Practice Management
- Electronic Health Records
- Document Management
- Adobe Acrobat
- Microsoft Office Suite
- Email Systems Management
- Google Workspace Administrator
- Crisis Intervention
- Cognitive Behavioral Therapy (CBT)
- Dialectical Behavior Therapy (DBT)
Certification
LCSW
Timeline
Vice President of Administration
Athra Systems
08.2023 - Current
Psychotherapist
Southwest General Hospital
07.2016 - 06.2017
Group Practice Manager
Crosstown Mental Health
01.2016 - Current
Licensed Clinical Social Worker
Kerrville State Hospital
05.2010 - 03.2015
Forensic Psychosocial Rehabilitation Specialist
Integral Care-Austin, TX
04.2009 - 01.2010
Legislative Intern for Senator Zaffirini
Texas Senate
09.2007 - 06.2008
Violence Against Women Act Intern
Texas Civil Rights Project
06.2007 - 08.2007
Americorps Counselor
Communities In Schools of Central Texas
09.2006 - 06.2007
Administrative Assistant
Texas Health and Human Services Commission
02.2006 - 08.2006
Student Assistant
Lamar University
08.2004 - 12.2005
Administrative Assistant to the Director
March Of Dimes
05.2002 - 07.2004
Master of Science - Social Work Administrative Leadership
Texas State University
Bachelor of Science - Sociology, Criminal Justice, Philosophy
Lamar University
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