Selena Hubbard
Topeka,KS
Summary
Dynamic Assistant Manager with a proven track record at Papa Murphy’s, excelling in staff training and customer service. Enhanced sales through strategic merchandising and effective inventory management, while fostering a collaborative team environment. Recognized for resolving customer complaints swiftly, driving repeat business, and ensuring compliance with safety regulations.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Papa Murphy’s
04.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Oversaw daily operations to maintain store cleanliness and organization.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Facilitated team-building activities, enhancing team cohesion and morale.
- Analyzed sales data to identify trends and adjust inventory orders accordingly.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
Assistant Manager
Papa Murphy’s
07.2020 - 04.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Generated repeat business through exceptional customer service.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Oversaw daily operations to maintain store cleanliness and organization.
Education
High School Diploma -
06.2017
Skills
- Staff training
- Employee recruitment
- Food distribution
- Financial reporting
- Sales analysis
- Customer service
- Analytical thinking
- Performance management
- Safety compliance
- Money handling
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Staff supervision
- Task delegation
- Goal setting
- Workload management
- Employee scheduling
- Recruiting and interviewing
- Customer relationship management (CRM)
- Sales growth
- Policy enforcement
- Orientation and training
- Cost reduction
- Cost control
- Financial management
- Multitasking and organization
- Verbal and written communication
- Scheduling and planning
- Staff training
- Staff training
- Product and service sales
- CPR/AED
- Youth advocacy
- Community service programs
- Basic first aid
- Disability support
- Training and mentoring
- Adaptability and flexibility
- Team collaboration
- Cleaning and sanitizing
- Youth mentoring
- Active listening
- Activity planning
- Answering phones
- Light housekeeping
Timeline
Assistant Manager - Papa Murphy’s
04.2024 - Current
Assistant Manager - Papa Murphy’s
07.2020 - 04.2024
Raymond JR SR Highschool - High School Diploma,
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