Selena Ibarra
Gardena,CA
Summary
Strong interpersonal skills with a proven ability to collaborate effectively in team environments. Demonstrates a helpful and considerate approach to colleagues and clients. Adapts quickly to diverse settings and challenges, ensuring smooth interactions and support.
Overview
11
11
years of professional experience
Work History
Support Engineer
Extensiv
El Segundo, California
03.2022 - Current
- Resolved technical issues for customers, ensuring timely and effective solutions to enhance user experience.
- Responded to customer inquiries and provided guidance on software functionalities and troubleshooting methods.
- Documented technical procedures and user feedback for continuous improvement of support processes.
- Collaborated with cross-functional teams to diagnose complex technical problems and deliver solutions.
- Managed incident response protocols, prioritizing issues based on severity to minimize downtime.
- Created user guides and training materials to help customers navigate software features independently.
- Provided technical support to customers via phone and email, troubleshooting hardware and software related issues.
- Trained other team members on relevant technologies and procedures.
- Participated in regular meetings with management regarding project status updates.
- Resolved customer inquiries in a timely manner by utilizing problem-solving skills.
Child Care Aide
Compton Unified School District
Compton, CA
01.2022 - 03.2022
- Monitored children's activities to ensure safety and adherence to guidelines.
- Provided one-on-one support to children requiring additional assistance.
- Assisted in developing and implementing individualized learning plans.
- Facilitated group activities to encourage social development among children.
- Prepared educational materials and resources for daily lessons.
Sale Associate
Image
Torrance, CA
01.2015 - 01.2017
- Assisted in maintaining accurate inventory levels, ensuring product availability for customers.
- Performed daily cash register operations, including processing transactions and balancing cash drawers.
- Collaborated with team members to set up promotional displays that enhanced store aesthetics.
- Trained new associates on customer service protocols and store procedures.
Education
Bachelors - Sociology
CalState University of Dominguez Hills
Carson, CA06-2022
Associate of Arts - Sociology
El Camino College
Torrance, CAAssociate of Arts - Social Behavioral Science
El Camino College
Torrance, CAAssociate of Arts - Psychology
El Camino College
Torrance, CASkills
- Employee training
- Software troubleshooting
- Data entry accuracy
- Effective communication
- Problem solving
- Team collaboration
- Time management
- Conflict resolution
- Performance evaluation
- Attention to detail
- Customer relationship management
- Excellent communication (Bilingual)
Timeline
Support Engineer
Extensiv
03.2022 - Current
Child Care Aide
Compton Unified School District
01.2022 - 03.2022
Sale Associate
Image
01.2015 - 01.2017
Bachelors - Sociology
CalState University of Dominguez Hills
Associate of Arts - Sociology
El Camino College
Associate of Arts - Social Behavioral Science
El Camino College
Associate of Arts - Psychology
El Camino College