Selena James
Warrior,AL
Summary
Committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations. Knowledgeable about dispatch procedures and policies. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Police Communications and Logistics Officer
Jefferson State Community College
2020.06 - Current
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Used specialized software to track and maintain case incident numbers and logs.
- Assisted callers in emergency situations with appropriate information and support.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
- Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend and holiday shifts.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Cultivated interpersonal skills by building positive relationships with others.
Police Officer/Police Sergeant
City Of Warrior Police Department
2012.02 - 2020.04
- Provided emergency response security, eliminating hazards, and potential dangers.
- Secured storage of weapons, ammunition and explosives to prevent theft and accidents.
- Developed and maintained cooperative relationships with local, state and federal law enforcement agencies to support communication.
- Searched vehicles, buildings and homes for evidence of stolen property.
- Effectively led investigations, ensured safety protocols were followed, and handled high-pressure situations.
- Coordinated with law enforcement agencies to respond to security incidents and emergencies.
- Conducted investigations to identify suspicious activities, violations of policies and regulations and potential threats.
Corrections Officer/Police Officer
City Of Bessemer Police Department
2007.09 - 2012.01
- Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions.
- Effectively interacted with staff, offenders, visitors and public to maintain security within facility.
- Conducted pat downs and strip searches of inmates and visitors to prevent contraband from entering facility.
- Routinely counted inmates and in response to potential security breaches.
- Documented prisoner identification, charges and inmate disturbance incidents.
- Inspected condition of locks, window bars, doors and gates to prevent prisoner escapes.
- Maintained safety and security of staff and public by applying defensive techniques and physical restraints.
- Mitigated risks and emergency response delays by monitoring weapon inventory controls.
- Conducted routine and emergency head counts.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Completed intake paperwork, fingerprints, and searches.
- Assisted in intake and release of inmates.
- Coordinated with other law enforcement personnel to exchange information.
Education
No Degree - Law Enforcement
Jacksonville State University
Jacksonville, AL07.2009
Bachelor of Science - Social Work
University of Alabama At Birmingham
Birmingham, AL12.2001
Skills
- Logistics Coordination
- Logistics Management
- Engineering Team Support
- Maintenance Team Collaboration
- Service and Supply Support
- Documentation
- Incident Reporting
- Data Entry
- Order Management
- Equipment Maintenance
- Customer Relationship Management
- Call Management
- Data Collection
- Paperwork Processing
- Report Generation
- Information Security
- Microsoft Office Suite
- Filing
- Multi-Line Phone Talent
- Staff Education and Training
- Problem-Solving Abilities
- Client Relations
- Problem Resolution
- Administrative Support
- Customer Service
- Customer Relations
- Professional Telephone Demeanor
- Recordkeeping Strengths
- Report Creation
- Research
- Critical Thinking
- Conflict Mediation
- Active Listening
- Clerical Support
- Travel Planning
- Conflict Resolution
Timeline
Police Communications and Logistics Officer
Jefferson State Community College
2020.06 - Current
Police Officer/Police Sergeant
City Of Warrior Police Department
2012.02 - 2020.04
Corrections Officer/Police Officer
City Of Bessemer Police Department
2007.09 - 2012.01
No Degree - Law Enforcement
Jacksonville State University
Bachelor of Science - Social Work
University of Alabama At Birmingham
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