Selena Jenkins
Ellenwood,GA
Summary
Motivated professional with several years of experience in the call center/customer service role providing office support. Energetic and reputable individual possessing strong work ethic, professional demeanor and superb initiative. Exceptional customer service and decision-making skills.
Overview
17
17
years of professional experience
Work History
Administrative Assistant
TF RICHARDSON ASSOC
Atlanta, GA
06.2019 - 07.2020
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Handled confidential documents in an organized fashion according to established protocol.
- Scheduled appointments between clients and customers and internal staff members.
- Answered questions from customers regarding products and services offered by the company.
- Processed invoices for payment using accounting software applications.
Customer Support Specialist
Worldpay
Atlanta, GA
06.2016 - 05.2019
- Assisted customers with product installation, troubleshooting, and usage questions.
- Coordinated with third-party vendors when necessary for resolving escalated customer issues.
- Researched customer inquiries using available resources such as FAQs and online forums.
- Followed up with customers after issue resolution to ensure their satisfaction with the outcome.
- Maintained up-to-date knowledge of company products, services, policies, and procedures.
- Responded to customer emails and phone calls promptly, courteously, and professionally.
- Provided technical support to customers by responding to inquiries and resolving issues in a timely manner.
- Performed regular follow-up calls to check on customer satisfaction levels.
Regional Sales Coordinator
First Data
Marietta, GA
03.2003 - 12.2012
- Provided excellent customer service to merchants and clients by responding to inquiries in a timely manner.
- Processed payments, refunds, and chargebacks for customers in accordance with company policies and procedures.
- Provided detailed feedback on product features requested by merchants which helped inform future development efforts.
- Updated internal databases regularly with relevant information about merchants including contact details, payment preferences.
- Resolved technical issues related to credit card terminals and online transactions.
Education
High School Diploma -
Kearny Digital Media & Design
San Diego, CA06-1996
Some College (No Degree) - Business Administration And Management
Clark Atlanta University
Atlanta, GASkills
- Office Administration
- Bookkeeping
- Data Entry
- Scheduling
- Clerical Support
- Self-starter
Timeline
Administrative Assistant
TF RICHARDSON ASSOC
06.2019 - 07.2020
Customer Support Specialist
Worldpay
06.2016 - 05.2019
Regional Sales Coordinator
First Data
03.2003 - 12.2012
High School Diploma -
Kearny Digital Media & Design
Some College (No Degree) - Business Administration And Management
Clark Atlanta University
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