Selena Jimenez
Chicago,IL
Summary
Skilled Shift Leader with experience in overseeing daily operations, managing staff schedules, and addressing customer concerns. Strengths include strong communication skills coupled with problem-solving abilities and keen attention to workflow efficiency. Have consistently demonstrated leadership qualities by fostering team cohesion and enhancing operational performance in previous roles.
Dedicated Shift Leader promotes quality assurance, issue resolution, and team collaboration. Works to facilitate teams to develop action plans to address issues and presents solutions to management and key stakeholders.
Developed strong interpersonal and patient care skills in clinical environment, looking to transition into new field. Demonstrated ability to manage patient needs and maintain positive environment. Seeking to apply these transferrable skills to new role and continue professional growth.
Overview
4
4
years of professional experience
Work History
CNA Student
Buckingham Pavilion Nursing Center
10.2025 - 11.2025
- Assisted residents with daily living activities, ensuring comfort and dignity.
- Monitored vital signs, documenting changes for nursing staff review.
- Maintained a clean and safe environment, reducing the risk of infection and falls.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
Shift Leader
Dunkin' Donuts
03.2022 - 09.2025
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Resolved customer complaints promptly and professionally.
- Attended the drive through as well as the costumers from inside.
- Monitored employee performance and provided feedback for improvement.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Adhered to all health code regulations while preparing food items for customers.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Retail Worker
Rainbow Clothing Store
07.2023 - 11.2023
- Assisted in inventory management by stocking shelves, organizing merchandise and tracking sales data.
- Attended training sessions conducted by supervisors regarding new products, services or changes in company policy.
- Performed daily opening and closing procedures for the store including setting up displays, cleaning shelves and counting money.
- Inspected merchandise for defects prior to display on sales floor or shipment to customers.
- Operated cash register to process payments from customers accurately and efficiently.
- Processed returns and exchanges according to company policies while maintaining positive customer relations.
Education
CNA Certification - Nursing Assistant
Nirvana Institute
2201 W MadisonSkills
- Emergency response planning
- Problem-solving
- Shift leadership
- Verbal and written communication
- Drawer assignments
- Flexible schedule
- Issue resolution
- Cash handling
Languages
Spanish
Native or Bilingual
Timeline
CNA Student
Buckingham Pavilion Nursing Center
10.2025 - 11.2025
Retail Worker
Rainbow Clothing Store
07.2023 - 11.2023
Shift Leader
Dunkin' Donuts
03.2022 - 09.2025
CNA Certification - Nursing Assistant
Nirvana Institute