Selena Johnson
Leadership, Management, Social Work
Dixon,IL
Summary
Highly trained professional talented in Inventory Management. Analytical problem-solver, personal relations, and decision making seeking a new career path to apply my expertise and enhance care. Hardworking and driven to work quickly and effectively on projects in all types of environments. Experienced manager with over 8 years of experience in leadership and management. Excellent reputation for resolving problems and improving customer satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Dietary Aide
Winning Wheels Inc
Prophetstown, IL
06.2012 - 10.2012
- Served meals to residents in accordance with established schedules and dietary procedures.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Washed plates, cups, serving and eating utensils and kitchen equipment in commercial dishwasher.
- Delivered nourishment and supplements to nurse station for distribution to specific residents.
- Assisted in maintaining dry storage areas and handling unpacking, dating and rotating of food and non-food supplies as directed.
- Cleared tables and removed dishes, trays and utensils from dining room to dishwashing area.
- Reported and documented resident changes in consumption or behaviors.
- Distributed food during busy peak periods to drive customer satisfaction.
- Increased aide productivity by working closely with staff to redesign cleaning protocols, processes and workflows.
- Maintained strict levels of cleanliness for tables, floors and prep areas.
- Upheld efficiency of meal services by pre-setting tables before patients arrived.
- Arranged tray and or table settings with proper tableware, condiments and tray card.
- Organized and planned medical nutrition therapy for 87 patients and residents.
- Monitored quality control procedures to guarantee preparation and delivery of healthy menu choices.
- Planned, directed and monitored clinical functions of dietetic staff.
- Documented clinical findings and entered pertinent health data for processing, recordkeeping and use by other medical professionals.
Front Line Manager
Niccoli’s Restaurant
Prophetstown, IL
10.2010 - 09.2015
- Trained team members in successful strategies to meet operational and sales targets.
- Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
- Maintained transaction security by verifying payment cards against identification.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Rejuvenated culture to realign procedures and improve customer service and satisfaction.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Promoted importance of security and customer tracking to minimize store losses.
- Prepared weekly employee work schedules for team members.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Completed stockroom tasks by leading stock team, receiving and unpacking merchandise and placing all products out on sales floor.
Team Leader, Inventory Analyst/Hiring Board
VeriFacts, LLC
Sterling, IL
09.2015 - 06.2020
- Directly supervised an assigned group of 11+ Research Specialists and Team Coaches
- Fostered a positive and motivating environment for my team by providing incentives, training, and setting the tone for acceptable behavior in our team instant messaging system we used for communication
- Answered questions from my assigned group of Research Specialists as well as assisting other teams in my peer’s absences
- Maintained and organized a Recommendation and Solutions report
- Mentored and guided employees to foster proper completion of assigned duties.
- Built strong relationships with customers through positive attitude and attentive response.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Addressed internal supply problems head-on and developed creative solutions to prevent delays and missed targets.
- Realigned production schedules to factor in changing conditions such as materials shortages and evolving designs.
- Facilitated training for associates through daily coaching and regular performance appraisals.
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
- Modeled exceptional customer service and mentored associates on direct link between revenue growth and customer loyalty.
- Implemented new working processes to deliver multiple improvements.
- Partnered with managers to identify and capitalize on sales trends and brand initiatives.
- Coordinated weekly meetings for internal and external groups.
- Provided constructive criticism regarding quality assurance on collections team phone calls.
- Developed master production schedule to satisfy production demand while carrying minimum active inventory for just-in-time manufacturing.
- Administered inventory network, controlled stockroom procedures and supervised warehouse administration exercises.
- Assisted with new hire processing and existing training programs.
- Initiated timely response to emails, voicemails and written correspondence.
- Drafted concise and accurate reports detailing inventory, trends and sales for distribution to upper management and use in strategic planning.
- Performed data entry and completed proper paperwork.
- Managed inventory team to achieve optimal productivity and inventory control.
- Planned, managed and directed daily board operations to increase revenue and reduce costs through P&L analysis.
- Optimized customer support by establishing collaborative service environment.
- Maintained and organized inventory receipts and processed changes to reduce process lags.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Molded team and embraced change to adapt within dynamic market.
- Reviewed and analyzed forecast data to determine and address inventory needs.
- Maintained an active role on the Hiring Board from 2017-2020
- Reviewed applicants using a system that organized applicants by questions they answered on their application.
- Conducted phone and in-person interviews
- Aided in the decision making to hire or not hire an applicant
- Promoted the company at several hiring events
Team Leader, Inventory Specialist
VeriFacts, LLC
Sterling, Illinois
10.2012 - 11.2021
- Maintained an active role in inventory management since 2019
- Mentored and guided employees to foster proper completion of assigned duties.
- Addressed internal supply problems head-on and developed creative solutions to prevent delays and missed targets.
- Built strong relationships with the customer service department through positive attitude and attentive response.
- Built strong relationships with customers through positive attitude and attentive response.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Molded team and embraced change to adapt within dynamic market.
- Assisted with new hire processing and existing training programs.
- Managed inventory team to achieve optimal productivity and inventory control.
- Adapted to shifting customer demands by strategically implementing and updating purchasing procedures.
- Created timetables and production commitments using data from sales forecasts.
- Created production forecasts and plans based on sales forecasts, historical usage and product trends.
- Provided constructive criticism regarding quality assurance on collections team phone calls.
- Recorded adjustments, pallet audits and tracked discrepancies.
- Optimized customer support by establishing collaborative service environment.
- Completed special cuts, grooves and bevels to produce desired looks.
- Participated in cross-functional team-building activities.
- Partnered with managers to identify and capitalize on sales trends and brand initiatives.
- Worked with colleagues to create prototypes of new designs and training materials.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Coordinated weekly meetings for internal and external groups.
- Performed data entry and completed proper paperwork.
- Initiated timely response to emails, voicemails and written correspondence.
- Coordinated, collected and maintained vendor and organizational records.
- Implemented new working processes to deliver multiple improvements.
- Facilitated training for associates through daily coaching and regular performance appraisals.
- Drafted concise and accurate reports detailing inventory, trends and sales for distribution to upper management and use in strategic planning.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Reviewed inventory to eliminate unnecessary expenses and provide optimal stock levels.
- Planned, managed and directed daily board operations to increase revenue and reduce costs through P&L analysis.
- Recorded information, shortages and discrepancies to keep records current and accurate.
- Modeled exceptional customer service and mentored associates on direct link between revenue growth and customer loyalty.
- Strategized, introduced and updated purchasing procedures and objectives to adapt to shifting customer demand.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Reviewed and analyzed forecast data to determine and address inventory needs.
- Maintained and organized inventory receipts and processed changes to reduce process lags.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
Education
No Degree - Psychology, Social Work
Sauk Valley Community College
Dixon, ILHigh School Diploma -
Prophetstown High School
Prophetstown, IL05.2013
Skills
- Process Monitoring
- New Product Testing
- Observation Reporting
- Team Training
- Verbal and Written Communication
- Dependable and Cooperative
- Employee Guidance and Motivation
- Quantity Estimation
- Creative Thinking
- Quality Assessment
- Family Assistance
- Work Planning and Prioritizing
- Decision Making
- Quantity Determination
- Personal Assistance
- Referral Coordination
- Adaptability and Flexibility
- Attention to Detail
- Word Processing
- Inventory Management
- Analytical Thinking
- Microsoft Office
- Social Orientation
- Program Orientation
- Desktop and Personal Computers
- Resource Planning
- Spreadsheet Tracking
- Telephone and E-mail Communication
- Public Speaking
Accomplishments
- Documented and resolved nutrition charts which led to better nutrition chart organization.
Timeline
Team Leader, Inventory Analyst/Hiring Board
VeriFacts, LLC
09.2015 - 06.2020
Team Leader, Inventory Specialist
VeriFacts, LLC
10.2012 - 11.2021
Dietary Aide
Winning Wheels Inc
06.2012 - 10.2012
Front Line Manager
Niccoli’s Restaurant
10.2010 - 09.2015
No Degree - Psychology, Social Work
Sauk Valley Community College
High School Diploma -
Prophetstown High School