SELENA JOHNSON
PALM BAY
Summary
Skilled professional ready to excel in leadership role with focus on results-driven performance. Proven ability to streamline operations and foster team collaboration to achieve organizational goals. Known for reliability and adaptability in meeting changing demands while maintaining high standards.
Overview
15
15
years of professional experience
3
3
Certifications
Work History
Supervisor
Bealls Outlet
06.2023 - Current
- Responsible for the counting of the safe and registers at closing
- Hire new employees as well as train them
- Develop and execute strategies to drive sales and improve customer service.
- Generated a daily checklist along with employees, to ensure daily tasks are completed
- Develop and maintain a log on the amount of loss and compliance.
- Managing a friendly, encouraging attitude while customers entering and leaving the store, increasing customer satisfaction by 19%
- Women shoes were down, so I rearranged and set up the shoes in a manner that attracted customers and the sales went up tremendously
Customer Account Support
08.2022 - Current
- Create rework orders
- Perform general accounts payable by creating reword orders and pricing the rework conducted on Customer Returned Goods (CRG)
- Ensure documentation is maintained accurately and is complete for all customer shipments
- Process Customer Retuned Goods for the Service Center (incoming/outgoing)
- Ship the subassembly back to the service center where they are to be stocked (per the ship-to address on the Repair Order).
- Provide approval to refurbish a part to get reworked, which includes and not limited to the stocking, the use of, and the pricing of refurbished parts used in repair, when refurbishment is performed by Collins Aerospace or an external vendor.
- Create Service Notifications for material to be inducted and get reworked.
- Performed Material Review Board (MRB) activities, evaluating nonconforming materials and drive resolution through corrective and preventive actions.
- Created Action Request (AR), Stock Actions (SA) for the RCCA process
- Collaborate with cross-functionally with a team of Engineering, Operations, and Supply Chain to improve processes and reduce quality risks.
- Initiating containment activities for nonconforming material
- Review and process returned products to determine root causes of defects
- Involved in Internal / External Audit as guide
- Conducted product inspection methodology
- Review and update Quality Management System policies and Repair Station Manual
- Third Party Support Team assisting the coordinator, coordinating JIRA (Change Control) meetings
- Provide training and coaching to ensure technical competence and adherence to quality requirements as they apply to Quality compliance
- Provide FAA Regulation guidance and supported supplier support activities related to 8130-3 certs.
- Managing corrective action implementation Managing conduct of MAQN 's (waivers, deviations) to establish product usage decisions (to include scrap. rework. use as is processing)
- Scrapped nonconforming material for both 3rd Party and performing MRB activates
- Perform other related duties as required.
- Individual Contributor and self-directed
Quality Assurance/ FAA Inspector
Collins Aerospace
01.2011 - 07.2022
- Assist engineering with the disposition of nonconforming material.
- From the first production run. In-process. final inspection (lower-level TL) and New Product Introduction (NPI)
- Strong working knowledge of AS9100, ISO 9001, and aerospace or regulated indust1Y standards
- First Article Inspection (FAI verification performed on a production sample from the first production run, also in-process and final inspection. (lower top level).
- Utilize AS9102 FAI generating software and other customer-designed formats.
- Validated FAI's with objective records and clear accountability through a First Article
- Effective leadership skills with the ability to coach, mentor, and build accountability within the teams.
- 7 years as an FAA ODA Inspector
- Served as a regulatory liaison for FAA, customer, and internal audits, ensuring alignment with applicable compliance requirements and audit protocols.
- Knowledge of Federal Acquisition Regulation (FAR), Defense Federal Acquisition Regulations Supplements (DFARS) and DOD (Dept of Defense)
- Designated Technical Advisor by the Lead FAA Administrator for potential FAA ODA members
- Evaluated, reviewed and updated the Repair Station Quality Manuals/Procedures.
- C.A.S.E Audits for the Repair Station/Participated in 2nd and 3rd Party Audits
- Document Control & Recordkeeping: Maintain Unit Member/ Certified Repairman records; to include training, evaluations, and candidate application packages
- Proficient in quality tools and methodologies including SPC, FMEA, 8D, RCCA
- Source Inspector for Boeing, Parker, Lockheed Martin, Sikorsky
- Conformity Inspections of prototypes
- Exceed reported/analyzed trend analysis related to the quality management system.
- Provided continuous improvement in supplier quality and participate in audit programs (planning, execution, closure).
- Contributed to creation/review of procedures; collaborate effectively across teams.
- Experience leading audits, managing QMS documentation, and supporting supplier quality
- Observed and verified testing of government contracted programed units for DCMA
Education
Associate of Science - Business Administration
Everest University
Melbourne, FLBachelor of Science - Industrial Engineering
Liberty University
Skills
- Customer Relationship
- Leadership Experience
- Time Management Skills
- Experience with SAP EPR/MRP System
- Working knowledge of Lean Manufacturing principles, and continuous improvement tools (CORE/Six Sigma)
- Proficient in Workmanship Standards, AS9100/AS9102/1S09001/ Quality Management Systems IPC-610, IPC-620 and J-STD-001
- MS Office (Word, Excel, Outlook, PowerPoint, Access, SharePoint)
- Proficient in quality tools such as 8D, SPC, PFMEA/PPAP Critical thinking-solving skills with ability to teach basic problem-solving techniques and Continuous Improvement
- Data Analysis skills
- Project Management skills
- Experience with FAR (Federal Acquisition Regulations) DOD, DFARS and ITAR
- Attention to detail
Certification
Quality Engineer - Supplier Quality Evaluation & Management Certified Engineering Project Management Certified
Timeline
Supervisor
Bealls Outlet
06.2023 - Current
Customer Account Support
08.2022 - Current
Quality Assurance/ FAA Inspector
Collins Aerospace
01.2011 - 07.2022
Bachelor of Science - Industrial Engineering
Liberty University
Associate of Science - Business Administration
Everest University