Selena Johnstone
Johnstown,CO
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
6
6
years of professional experience
Work History
Front Desk Coordinator
Freedom Fire Protection
04.2023 - Current
- Updated client records accurately and efficiently, ensuring data integrity within the system.
- Served as point of contact for clients, fulfilled requests and resolved conflicts within customer service department and forwarded all other inquiries to appropriate department and personnel.
- Maintained strict confidentiality of sensitive information while handling employee records and processing payments.
- Maintained payroll information by calculating, collecting, and entering data.
- Processed W-2s, 1099s and other year-end reports to remain in compliance with state and federal laws.
Front Desk Coordinator
Express Employment Professionals
08.2018 - 06.2021
- Handled high volumes of incoming calls, directing callers to appropriate departments for prompt assistance.
- Ensured timely payment of employee wages by consistently meeting deadlines for payroll processing.
- Collaborated with HR to resolve discrepancies and process updates related to employee benefits, deductions, and personal information changes.
- Provided excellent customer service to employees by addressing inquiries and resolving issues related to their paychecks or leave balances.
- Assisted new hires with completing required forms for accurate setup in the payroll system from their first day onward.
- Updated employee files with new details such as changes in address or salary levels.
- Maintained payroll information by calculating, collecting, and entering data.
Education
High School Diploma -
Northglenn High School
Northglenn, CO05.2016
Skills
- Effective Planning
- End-of-day reporting
- Phone call direction
- Word Processing
- Office Administration
- Recordkeeping expertise
- Records Maintenance
- Bookkeeping
- Cash Handling
- File Management
Languages
English
Native or Bilingual
Timeline
Front Desk Coordinator
Freedom Fire Protection
04.2023 - Current
Front Desk Coordinator
Express Employment Professionals
08.2018 - 06.2021
High School Diploma -
Northglenn High School
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