Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Selena Johnstone

Johnstown,CO

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Overview

6
6
years of professional experience

Work History

Front Desk Coordinator

Freedom Fire Protection
04.2023 - Current
  • Updated client records accurately and efficiently, ensuring data integrity within the system.
  • Served as point of contact for clients, fulfilled requests and resolved conflicts within customer service department and forwarded all other inquiries to appropriate department and personnel.
  • Maintained strict confidentiality of sensitive information while handling employee records and processing payments.
  • Maintained payroll information by calculating, collecting, and entering data.
  • Processed W-2s, 1099s and other year-end reports to remain in compliance with state and federal laws.

Front Desk Coordinator

Express Employment Professionals
08.2018 - 06.2021
  • Handled high volumes of incoming calls, directing callers to appropriate departments for prompt assistance.
  • Ensured timely payment of employee wages by consistently meeting deadlines for payroll processing.
  • Collaborated with HR to resolve discrepancies and process updates related to employee benefits, deductions, and personal information changes.
  • Provided excellent customer service to employees by addressing inquiries and resolving issues related to their paychecks or leave balances.
  • Assisted new hires with completing required forms for accurate setup in the payroll system from their first day onward.
  • Updated employee files with new details such as changes in address or salary levels.
  • Maintained payroll information by calculating, collecting, and entering data.

Education

High School Diploma -

Northglenn High School
Northglenn, CO
05.2016

Skills

  • Effective Planning
  • End-of-day reporting
  • Phone call direction
  • Word Processing
  • Office Administration
  • Recordkeeping expertise
  • Records Maintenance
  • Bookkeeping
  • Cash Handling
  • File Management

Languages

English
Native or Bilingual

Timeline

Front Desk Coordinator

Freedom Fire Protection
04.2023 - Current

Front Desk Coordinator

Express Employment Professionals
08.2018 - 06.2021

High School Diploma -

Northglenn High School

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Selena Johnstone