Selena Jones
McDonough,Ga
Summary
Dedicated, cordial Patient Access Specialist with a proven track record of delivering exceptional customer service to both external and internal customers. Highly skilled in effectively handling sensitive and confidential information while maintaining a professional and friendly demeanor. Possessing a comprehensive understanding of HIPAA rules and insurance protocols, ensuring compliance and accuracy in all interactions. Social and communicative professional consistently striving to provide the highest level of support and assistance to individuals seeking access to healthcare services.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Patient Access Specialist
Wellstar Emergency Department
Current - Current
- Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Handled sensitive situations involving distressed patients with empathy maintaining professionalism throughout interactions.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Managed high call volume while maintaining a professional demeanor, ensuring accurate communication of information.
Assistant Manager
Uniform Advantage
05.2020 - 01.2024
- Managed employee training for 10 plus new hires over a period of 2 years, offering continuous guidance and mentorship on best practices
- Provided constructive feedback to employees.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Increased sales through effective merchandising strategies and targeted promotions.
Customer Service Representative
Vitas
03.2018 - 12.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
Office Manager
Sherwin Williams
10.2016 - 03.2018
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
Education
Associate of Applied Science - Medical Billing And Coding
Devry University
Naperville, IL06.2022
Associate degree - Health Information Technology
Devry University
Fremont, CA10.2012
Skills
- Microsoft Office
- Data Entry
- Medical Billing
- Time Management
- Filing
- Medical Terminology
- Front Desk Operations
- HIPAA Compliance
- Appointment Scheduling
- Fee Collection
- Documentation accuracy
- Insurance coding (ICD-9 and CPT)
Certification
CCA Certified
Timeline
Patient Access Specialist
Wellstar Emergency Department
Current - Current
Assistant Manager
Uniform Advantage
05.2020 - 01.2024
Customer Service Representative
Vitas
03.2018 - 12.2019
Office Manager
Sherwin Williams
10.2016 - 03.2018
Associate of Applied Science - Medical Billing And Coding
Devry University
Associate degree - Health Information Technology
Devry University
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