Jannene Karterouliotis
Naples,FL
Summary
As a self-employed Owner/Operator, I excelled in operations management and customer relations, significantly enhancing client satisfaction through clear communication and personalized service. My expertise coupled with a strong work ethic, fostered a loyal customer base and a business that runs at peak efficiency.
Overview
6
6
years of professional experience
Work History
Owner/Operator
Self-employed
08.2018 - Current
- Spearheaded organization of work schedules to optimize productivity
- Maintained prompt payment to employees
- Provided work estimates
- Provided home watch services/home management services
- Maintained confidentiality and reliability while handling client keys and door entry codes
- Offered effective remedies for minor household repairs
- Delivered professional home organization solutions
- Delivered exceptional service to clients renting properties through platforms such as Airbnb and Verbo.
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Improved customer satisfaction rates by prioritizing client needs and addressing concerns promptly.
- Established a loyal customer base through targeted marketing campaigns, referral programs, and personalized customer experiences.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Education
High School Diploma -
Minisink Valley High School
Slate Hill, NY06.2002
Skills
- Operations Management
- Hiring
- Business Planning
- Staff Training and Development
- Sales negotiation
- Personnel Management
- Staffing
- Operations Oversight
- Strong Work Ethic
- Customer-Oriented
Timeline
Owner/Operator
Self-employed
08.2018 - Current
High School Diploma -
Minisink Valley High School