Selena Klarmann
Brooklyn,NY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Looking seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Patient Care Coordinator
Project Glammers
09.2023 - Current
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
Medical Spa Receptionist
UPKEEP
09.2022 - 05.2023
- Anticipated spa and salon guest concerns and addressed problems quickly and to satisfaction of patrons.
- Input client information into booking system accurately and completely to chart sales metrics.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Coordinated front desk operations and diligently helped in-person visitors and callers with knowledgeable assistance.
- Organized online bookings and processed online payments using Aesthetic Record
Front Desk Coordinator
Glosslab
06.2022 - 09.2022
- Maintained supply inventories and records of client services.
- Suggested membership programs for frequently returning customers.
- Scheduled appointments and maintained and updated appointment calendars.
- Maintained business office inventory and equipment by checking stock for needed supplies.
Order Fulfillment Associate
Boisson
12.2021 - 02.2022
- Matched numbers and product descriptions when picking items to confirm accuracy
- Fulfilled orders using headset, voice-activated equipment, and computer-controlled picking system
- Processed customer orders promptly with correct items, quantities, and destinations
- Shrink-wrapped and labeled orders prior to safely transporting to staging areas.
Fit Specialist
ThirdLove
07.2019 - 03.2020
- Ensured fitting rooms and stockroom were neatly organized and all customer areas were clean
- Greeted each client and asked questions to determine fashion needs
- Helped young ladies and teenaged girls find the perfect bra fit Educated customers on product and service offerings
Sales Associate
Victoria's Secret
04.2018 - 05.2019
- Greeted customers and asked open-ended questions to assess needs
- Drove sales success by building displays and merchandising attractive arrangements
- Met sales quotas, frequently exceeding targets by taking advantage of upselling opportunities
Education
High School Diploma -
Saint Savior High School
Brooklyn 05.2017
Skills
- Positive Attitude and Energetic
- Verbal and Written Communication
- Inventory Management
- Scheduling and Calendar Management
- Customer Service-Oriented
- Multitasking and Prioritization
- HIPAA Compliance
- Critical Thinking Skills
- Patient Relations
Timeline
Patient Care Coordinator
Project Glammers
09.2023 - Current
Medical Spa Receptionist
UPKEEP
09.2022 - 05.2023
Front Desk Coordinator
Glosslab
06.2022 - 09.2022
Order Fulfillment Associate
Boisson
12.2021 - 02.2022
Fit Specialist
ThirdLove
07.2019 - 03.2020
Sales Associate
Victoria's Secret
04.2018 - 05.2019
High School Diploma -
Saint Savior High School
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