Emma Graeff
Palmyra,NY
Summary
Detail-oriented Veterinary Technician with 10 years of relevant experience and specific expertise in emergency and exotic animal medicine. Skilled in laboratory procedures, medical record-keeping, and client relations. Possesses excellent communication and customer service skills to deliver quality patient care.
Overview
12
12
years of professional experience
Work History
Veterinary Technician
Mount Laurel Animal Hospital
01.2014 - Current
- Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
- Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
- Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
- Restrained animals to protect veterinarians from potential harm.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
- Monitored post-operative recovery processes for surgical patients closely to detect any complications early enough for prompt intervention.
- Provided exceptional customer service, addressing client concerns and answering questions about pet health and wellness.
- Collaborated with fellow technicians to create efficient workflows that streamlined daily tasks within the clinic setting.
Veterinary Technician
Pennsauken Animal Hospital
01.2012 - 01.2014
- Administered oral or topical medications to boarding patients as specified by veterinarian in animal's medical record.
- Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures.
- Prepared, sterilized and maintained medical instruments and equipment.
- Collected and prepared specimens for laboratory testing.
- Maintained detailed records of animal health care and diagnostic treatments.
- Monitored vital signs of animals during surgical procedures and provided postoperative care.
- Increased clinic efficiency by organizing supplies inventory management systems for easy access during appointments or surgeries.
- Improved patient care by assisting veterinarians in diagnosing and treating animals.
- Restocked surgical and office supplies to keep all necessary materials easily accessible.
Restaurant Hostess
Perkins Family Restaurant
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
Education
Associate of Science - Veterinary Technology
Camden County College
Blackwood, NJ05.2015
Skills
- Customer Service
- Strong multitasking
- Active Learning
- Cleanliness and hygiene
- Conflict Resolution
- Complex Problem-Solving
- Personal presentation
- Judgment and Decision Making
- Social Perceptiveness
- Memory retention
Timeline
Veterinary Technician
Mount Laurel Animal Hospital
01.2014 - Current
Veterinary Technician
Pennsauken Animal Hospital
01.2012 - 01.2014
Restaurant Hostess
Perkins Family Restaurant
Associate of Science - Veterinary Technology
Camden County College
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