Selena Lamparski
Lombard,IL
Summary
Highly organized, motivated, and competent operations support analyst with experience in warehouse operations, inventory management, supply chain logistics, freight claims, issue resolution, and carrier / vendor relations. Expert at providing relevant information and options to effectively resolve issues. Strong attention to detail and superior multi-tasking skills with ability to meet deliverables with stringent deadlines. Demonstrated success in facilitating process improvements to optimize productivity and achieve organizational goals and objectives.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Intern Program Manager
International Motors Inc.
06.2022 - Current
- Mentor and manage a team of 7 managers and co-manage their interns, ensuring smooth operations and collaboration.
- Manage budget, interviewing and hiring of interns.
- Coordinate and monitor success of intern projects, resulting in significant achievement of reducing company expense by $300k through strategy and KPIs.
- Facilitate team building and presentation activities to strengthen success and over deliver on projects.
- Organize field trips to customers, enhancing understanding of the sales business environment.
Operations Analyst
International Motors Inc.
02.2022 - Current
- Master of new processes and systems within first 90 days.
- Analyze claim trends by analyzing data reports and develop strategies for improvement.
- Designated as first point of escalation for over 350 claims monthly.
- Oversee claims management and claim litigation processes for all International and Ford dealers, PDCs, and packagers.
- Process and investigate validity of freight claims; communicate with customers and internal teams on payment of claims.
- Decreasing claim cycle time by 33% using continuous improvements.
- Maintain an operational awareness of rules, regulations, and laws that govern commercial transportation throughout the United States, Canada, and Mexico.
- Facilitated migration of Distribution over 100 SOPS to AUROS giving all employees access to training documents for all tasks within the field; 4 weeks prior to deadline.
Senior Fulfillment Specialist
International Motors Inc.
02.2019 - 02.2022
- Addressed various internal and external customer questions and concerns regarding shipments, billing, status, services, carriers, and critical needs.
- Assured timely responses to inquiries related to parts availability and the scheduling and expediting urgent orders to exceed customer expectations.
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
- Documented root causes, action plans, report progress, and follow through of resolution.
- Drove key performance indicators and continuous improvements throughout logistics and supplier operations.
- Managed complex transactional and emotional customer situations promptly and professionally while meeting strict deadlines.
- Utilized systems such as iKNow, Parts Catalog, Pharos, PIQ, Oracle and Tolas to resolve customer cases.
Mortgage Loan Processor
Imperial Mortgage Services
09.2017 - 01.2019
- Drove start up business through strong referral base and providing tenacious customer follow-up and exceptional customer service.
- Created and tracked all new customer files, maintaining status for all files and completing weekly call reports.
- Implemented tracking process and productivity improvements which achieved 50% reduction in processing time.
- Processed challenging loan applications (e.g., first-time borrowers, self-employed applicants, borrowers with problematic credit histories) following strict guidelines and polices for VA, FHA, Conventional, and Reverse Mortgages.
- Outperformed average loan processing turn-around time of 10 days or less (compared to typical 20-30 days).
Mortgage Loan Processor
Allied First Bank
09.2016 - 09.2017
- Coordinated with all parties involved in sales and closing processes; reviewed and calculated all loan and contract specifications to ensure funding.
- Serve as a liaison between buyers, sellers, lenders, attorneys, loan officers, internal processors, and underwriters to ensure all specifications of contracts are met to close diverse loans (i.e., VA, FHA and IHDA).
- Calculated interest, principal, payment, and closing costs and allocated proper funding, processed wire transfers.
- Processed residential loan applications while partnering directly with executives, clients, and underwriters to ensure a prompt closing within designated timeline.
- Coordinated accuracy, compliance, and customer service for a high-volume loan pipeline, communicating extensively with borrowers to assess needs and determine applicable loan platforms.
- Analyzed and verified borrower financial data (i.e., income, credit score, employment history, property appraisals, etc.), calculating income based on paycheck stubs/W-2s and self-employed borrower information.
Education
Bachelor of Science - Human Resource Management
Western Governors University
Salt Lake City, UTSkills
- Warehouse Operations
- Inventory Management
- Supply Chain Operations
- Process Improvements
- Strategic Planning
- Conflict Resolution
- Project Coordination
- General SQL knowledge
- Data Processing (Oracle Database)
- Microsoft Office Suite
Performance Highlights
- Ten years of systems applications (SAP) experience (using Oracle) approving, editing, reviewing, and submitting purchase orders for critical, direct ship, and packager customers.
- Highly skilled in resolving advanced shipment notification (ASN) and electronic data interchange (EDI) errors.
- Experienced in demand planning / last time buy purchase orders with suppliers for critical demand.
- Lead as a manager for summer intern projects for two summers.
Certification
- Certified Supply Chain Professional (CSCP) expected January 2026
- Change Leadership
- Project+ CompTIA
Timeline
Intern Program Manager
International Motors Inc.
06.2022 - Current
Operations Analyst
International Motors Inc.
02.2022 - Current
Senior Fulfillment Specialist
International Motors Inc.
02.2019 - 02.2022
Mortgage Loan Processor
Imperial Mortgage Services
09.2017 - 01.2019
Mortgage Loan Processor
Allied First Bank
09.2016 - 09.2017
Bachelor of Science - Human Resource Management
Western Governors University
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