Summary
Overview
Work History
Education
Skills
Timeline
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Selena Longoria

Hermiston,OR

Summary

Creative Business Owner with exceptional background spent in transportation. Proven leader with engaging demeanor and success working in most demanding environments. Talented in training and mentoring successful teams. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

6
6
years of professional experience

Work History

Business Owner

Selena's Transportation
04.2022 - Current
  • Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.
  • Assessed damaged materials and notified maintenance personnel of needed repairs.
  • Conducted audit inspections and independent checks to verify parts and materials.
  • Interacted well with customers to build connections and nurture relationships.
  • Consulted with customers to assess needs and propose optimal solutions.

Dispatcher Manager

Ayala24 Trucking
07.2021 - Current


  • Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.
  • Prepared budget reports and identified resource and labor needs for forecasted workloads.
  • Recorded and secured archives of customer requests, services performed and other dispatch information to maintain accurate records and appropriate filing systems.
  • Answered phone calls and responded to customer emails.
  • Monitored and tracked dispatch communication systems.
  • Scheduled deliveries and pickups according to customer needs.
  • Scheduled and organized delivery routes.
  • Monitored vehicle locations to coordinate timely arrivals.
  • Managed customer accounts and invoicing.
  • Communicated with warehouse staff to facilitate proper loading and unloading of orders.
  • Communicated with customers to provide delivery updates and resolution.
  • Monitored flow of paperwork and directed information to appropriate departments.
  • Tracked and monitored vehicle performance and maintenance.
  • Provided customers with information on products and services.
  • Preserved accurate records of dispatched orders, deliveries and receipts.

Supervisor

Rite Aide Pharmacy
04.2020 - 06.2021
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Achieved results by working with staff to meet established targets.

Store Manager

Payless Shoe Source
11.2017 - 04.2019
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted with hiring, training and mentoring new staff members.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Approved regular payroll submissions for employees.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.

Education

High School Diploma -

Hermiston High School
Hermiston, OR
06.2015

Skills

  • Contract Management
  • Resources Allocation
  • Strategic Planning
  • Staff Management
  • Business Planning
  • Customer Service
  • Relationship Building
  • Staff Hiring
  • Vendor Relationship Management
  • Attention to Detail
  • Bookkeeping
  • Accounting Management

Timeline

Business Owner

Selena's Transportation
04.2022 - Current

Dispatcher Manager

Ayala24 Trucking
07.2021 - Current

Supervisor

Rite Aide Pharmacy
04.2020 - 06.2021

Store Manager

Payless Shoe Source
11.2017 - 04.2019

High School Diploma -

Hermiston High School

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Selena Longoria