Selena Lopez
Raynham,MA
Summary
Qualified Training Coordinator with 8 years of customer service experience and 3 years in the Cannabis Industry. Enthusiastic about contributing to successful training programs. Knowledgeable about team building and program implementation.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Training Coordinator
Commonwealth Alternative Care
Taunton, MA
03.2020 - Current
- Established and lead orientation process for over 70+ employees
- Conduct all general classroom training sessions as needed across organizations
- Travel between Taunton and Brockton facilities to conduct on-site training with new employees as needed
- Develop and maintain consistent and comprehensive training processes across entire operation
- Adhere to all company and industry standards set forth by state and local regulations
- Stay up to date with all local and state regulations to ensure training is consistent with any changes in laws or policies
- Increased employee engagement across teams
Sales Floor Lead Trainer
Commonwealth Alternative Care
Taunton, MA
11.2019 - 03.2021
- Established and maintain training material for new employees within dispensary, in accordance with Regional Trainer
- Develop and maintain week long training agendas for over 15 employees
- Host Annual Required Training presentation reviews
- Develop quizzes and touch-bases to ensure new employees are learning adequately
- Provide staff with positive coaching and up-selling techniques
- Perform daily observations on PSAs and provide feedback
- Set daily, weekly, and monthly sales goals for individual PSAs and store
- Assist manager with closing duties such as (closing email, transferring cash, etc)
Patient Service Advocate
Commonwealth Alternative Care
Taunton, MA
07.2018 - 11.2019
- Provide top notch, friendly, knowledgeable customer service to all medical patients and eventually recreational customers.
- Communicate clearly and efficiently and guide each customer through their sale- maximizing their experience and helping them choose right cannabis products.
- Multitask in fast paced- ever changing environment while ensuring that all transactions and store relations remain compliant with all local and state regulations.
- Check medical paperwork and proper identification thoroughly and accurately
Store Manager
Icing By Claire's
Attleboro, MA
06.2016 - 06.2018
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Provide excellent customer service to over 60+ customers a day
- Responsible for ear piercing. Infants - adults
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
Education
Associate of Arts - Psychology
Bristol Community College
Fall River, MA06.2016
Associate of Arts - Radio And Television Broadcasting
Kingsborough Community College of The City University of New York
Brooklyn, NY02.2015
Skills
- Excellent team building and leadership skills
- Ability to foster a collaborative work environment
- Strong public speaking skills with ability to keep audience engaged
- Strong organizational, time-management, and documentation skills
- Strong attention to detail
- Ability to pivot and adjust to changes
- Positive attitude
- Dependable
- Dedicated
- Honest and trustworthy
Certification
- CPR/AED. Certified, Americal Safety and Health Institution - 06/17/2021- 06/23/2023
- Responsible Vendor Certified, Leafy Green Agency - 04/2021
- ServSafe - 08/2021
Additional Information
Over the last couple of years I've spiked a great interest and passion for DEI work (Diversity, Equity, Inclusion). I've been apart of a diversity committee since 2019, leading with an open mind and open heart. I am committed to bringing this passion and grit wherever my journey takes me!
Timeline
Training Coordinator
Commonwealth Alternative Care
03.2020 - Current
Sales Floor Lead Trainer
Commonwealth Alternative Care
11.2019 - 03.2021
Patient Service Advocate
Commonwealth Alternative Care
07.2018 - 11.2019
Store Manager
Icing By Claire's
06.2016 - 06.2018
Associate of Arts - Psychology
Bristol Community College
Associate of Arts - Radio And Television Broadcasting
Kingsborough Community College of The City University of New York