Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Selena Lopo

Seattle,WA

Summary

Dynamic and detail-oriented with a proven track record at GameWorks, excelling in quality customer service and conflict resolution. Adept at managing high-volume transactions and ensuring job satisfaction. Recognized for creative problem-solving, flexibility, maintaining operational efficiency, and training new team members.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Cashier

Instaworks, T-Mobile Park
08.2024 - 08.2025
  • Provided efficient and courteous customer service in a fast paced environment.
  • Operated POS system, took customer orders, accurately processed payments, returns, and exchanges with accuracy.
  • Verified identification for age-restricted purchases (alcohol and tobacco) to ensure compliance with legal and safety protocols.
  • Guided customers in locating products and offered recommendations to enhance the customer experience.
  • Alcohol and food service and handling.
  • Followed food safety and health regulations.
  • Restocked merchandise to maintain the appearance of displays looking full for customers to purchase.
  • Maintained orderly and secure workstations by adhering to company guidelines on food safety, sanitation, and merchandise handling.
  • Performed opening and closing procedures, including cash handling, restocking, disposal of perishable items, and end-of-shift sanitation.

Cashier/Ticket Redemption/Esports Associate

GameWorks, Seattle,WA
11.2022 - Current
  • Welcomed clients and confirmed appointment details/reservations.
  • Delivered personalized service by engaging proactively with guests, tailoring interactions to meet individual needs.
  • Managed high-volume transactions, processing payments, refunds, and discounts while maintaining accuracy and efficiency.
  • Utilized two-way radios in accordance with standard communication protocols to coordinate with team members and relay security updates efficiently.
  • Demonstrated proper radio communication protocols, maintaining clear, concise, and professional dialogue during
    • Shifthift operations to coordinate with team members and report incidents in real time.
  • Addressed and resolved customer concerns with empathy, de-escalated situations and issued appropriate compensation to maintain customer satisfaction.
  • Responded promptly to incidents involving lost items, lost children, disturbances, or safety risks, coordinating with management for resolution and incident documentation.
  • Executed merchandising responsibilities, including restocking, facing product, receiving shipments, and designing well-organized, visually appealing displays.
  • Trained new employees, in customer engagement, transaction handling, merchandising standards, and store procedures.
  • Assisted with event coordination, setup, ID verification, and guest check-in.
  • Conducted opening and closing procedures, including security sweeps, safety checks, facility resets, and sanitation protocols.
  • Performed routine maintenance on gaming PCs and consoles, troubleshooting/resolving technical issues and implementing system updates.

Seasonal Worker/Screen Printer

Lantern Press
04.2024 - 07.2024
  • Operated EZ Prep, M&R Digital industrial printer's: pretreated, heat pressed, and printed graphic designs on shirts and other garments.
  • Quality Control: checked to ensure all items were up to company standards. Inspected merchandise to check for quality and accuracy. Performed quality control checks on products prior to shipment.
  • Packaged Bulks of: ceramic coasters, ceramic trivets, ceramic car coasters, posters, postcards, wooden bookmarks, porcelain ornaments, and shirts
  • Operated EZ Prep, M&R Digital industrial printer's: pretreated and printed graphic designs on shirts and other garments.
  • Followed production checklists to complete orders. Packed orders in accordance with customer specifications and company standards.
  • Trained in multiple departments to assist coworkers with various projects when needed in order to complete tasks in a timely fashion, showcasing collaborative attitude and flexibility.
  • Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
  • Followed safety regulations when operating manual pallet jack to move products throughout the warehouse.
  • Sorted and placed materials or items on racks and shelves according to organizational standards.
  • Inventory Count of stock in order to ensure fulfillment of orders.
  • Organized warehouse space by rearranging items, storing materials, and marking locations.
  • Performed daily equipment checks and maintenance activities to ensure operational efficiency.

Deli Clerk

PCC Community Markets
03.2023 - 04.2023
  • Focused on safety, compliance, and operational awareness in a fast-paced retail environment.
  • Provided excellent customer service by greeting customers, answering inquiries, and assisting with orders.
  • Demonstrated strong communication skills when interacting with customers, coworkers, and management.
  • Worked at the deli counter, weighed, packaged, and prepared organic meals, operated ovens, and prepared sandwiches, and wraps for purchase.
  • Assembled and labeled large batches of sandwiches, wraps, salads, and combo meals in accordance with recipes, ensuring proper dating and presentation.
  • Maintained deli display cases through stocking and rotating products using the first-in, first-out (FIFO) method to preserve freshness and quality.
  • Upheld strict sanitation and hygiene standards, adhering to company protocols and preventing cross-contamination.
  • Followed strict food safety and sanitation protocols, including temperature checks and equipment handling.
  • Monitored inventory, replenished serving stations, promptly communicated stock shortages to management, and restocked ingredients to support kitchen operations.
  • Performed end-of-day closing duties, dismantled displays, returned ingredients to designated storage, properly sealed and refrigerated unsold products, shut down ovens, sanitized workstations, swept floors, cleaned display glass, and waste disposal.

Education

High School Diploma -

Alpena HighSchool
Alpena, MI
06.2017

Some College (No Degree) - Millwright

Alpena Community College
Alpena, MI

Skills

  • Quality Customer Service
  • Creative problem solver
  • Detailed oriented
  • Quality control
  • Flexible/adaptable
  • Work Efficient
  • Organization
  • POS & Cash Handling
  • Two-Way Radio Communication
  • ID Verification & Legal Compliance
  • Conflict Resolution & De-escalation
  • Incident Reporting & Crowd Management

Accomplishments

  • Honor Roll- Alpena High School (2017-2018)
  • Dean’s List- Alpena Community College (2017-2018)

Certification

  • Food Handlers Permit.
  • MAST Permit.

Timeline

Cashier

Instaworks, T-Mobile Park
08.2024 - 08.2025

Seasonal Worker/Screen Printer

Lantern Press
04.2024 - 07.2024

Deli Clerk

PCC Community Markets
03.2023 - 04.2023

Cashier/Ticket Redemption/Esports Associate

GameWorks, Seattle,WA
11.2022 - Current

High School Diploma -

Alpena HighSchool

Some College (No Degree) - Millwright

Alpena Community College

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