Hi, I’m
Selena L. Sloan
Jonesboro,GA
Overview
21
years of professional experience
Summary
Diligent and experienced bartender with 25 years in the hospitality industry. Proven track record of exceptional customer service and team leadership for high customer satisfaction. Efficiently manages inventory, prepares and serves diverse beverages, and maintains clean work environment. Strong understanding of restaurant operations, including front-of-house and back-of-house management. Proficient in POS systems, cash handling, and management. Thrives in multitasking, excels under pressure, and adapts to changing situations. Demonstrates strong work ethic and unwavering commitment to high-quality service for every guest.
Work History
McCormick & Schmick's Seafood & Steaks
Bartender/ Banquet Captain
10.2012 - Current
Job overview
- Greet customers, menu presentation, suggest/upsell items to customers and answer all related inquiries
- Take orders from serving staff or directly from customers, record orders accurately into Aloha system
- Prepare and serve alcoholic and non-alcoholic drinks in accordance with standard recipes
- Cut, peel, slice and pit fruit for garnishing drinks
- Mix and garnish cocktails according to standard specs
- Respond promptly to requests from customers in a polite and professional manner
- Monitor and prevent potential excessive drinking problems, by following established TIPS procedures
- Process transactions using POS system
- Balance the cash register at the start and close of each shift
Springhill Suites by Marriott Atlanta Downtown
Bartender-Mixologist
03.2019 - 03.2020
Job overview
- Welcomed guests at bar and tables, provided food menu, informed about drink specials.
- Prepared and garnished beverages following recipes and portion control standards.
- Maintain compliance with federal, state, local, and company laws when managing the service of alcoholic drinks.
- Efficiently managed the end-to-end payment process including transactions with various payment methods.
- Established and maintained relationships with liquor vendors to ensure cooperation and access to promotions.
- Mentored and trained bartenders, offering guidance for skill enhancement.
- Performed opening and closing tasks by arranging essential supplies and tools.
Express Lanes
Lead Bartender / Bar Manager
01.2022 - 08.2024
Job overview
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Collaborated with management to create enticing promotions for special events and holidays, driving increased foot traffic to the establishment.
- Participated in local community events as a representative of the establishment, promoting brand visibility and fostering new business opportunities.
- Assisted in menu development, incorporating seasonal flavors and trends into popular craft cocktails.
- Coordinated with kitchen staff to ensure timely delivery of food orders to guests at the bar area, enhancing their overall dining experience.
- Coordinated with event planners to design custom drink menus for private parties, ensuring a memorable experience tailored to the clients'' preferences.
Twisted Soul Cookhouse & Pours
Lead Craft Bartender/ Supervisor
02.2020 - 03.2022
Job overview
- Optimized bar inventory management systems, minimizing stock discrepancies and lowering costs associated with spoilage or overordering.
- Improved efficiency by streamlining bartending processes, resulting in a more organized and productive workspace.
- Assisted management in reducing waste by implementing proper portion control measures during drink preparation.
- Maintained high standards of cleanliness, ensuring bar area met all health and safety regulations.
- Upsold higher-priced beverages through effective communication of product value and taste profiles to guests.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Assisted with inventorying beverage stock and bar supplies.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Fernbank Museum of Natural history
Bartender (special Events)
03.2019 - 10.2019
Job overview
- Provide general event support including (bussing, dish-washing, trash removal)
- Assist with event set up (including bars) and break down
- Serve as a Bartender, barback and be available to cross-train on all levels of set up for events as needed
- Ensure compliance with all beverage regulations
- Maintain a working knowledge of the Museum's bar offerings including beer, wine and specialty cocktails
- Clean and steam linen used during events Requirements
Quest Group Search, LLC
Purchasing Power: Escalations Care Advocate (Temp. Ass.)
01.2019 - 08.2019
Job overview
- Effectively, research, analyze and resolve customer issues via multiple work queues
- Identify business inconsistencies and/or red flags
- (including BBB and Social Media sites) in an accurate and timely manner by using appropriate tools and resources to assess situations and create resolutions that are appropriate
- Responsible for escalation resolution in multiple work queues
- Establish and maintain positive working relationships with agents, peers, management, coworkers, and partners
- Must maintain up-to-date Customer Support Agent skill set
- Team player within department, company and network
The Cheesecake Factory
Server
06.2018 - 03.2019
Job overview
- Provide suggestions to customers when ordering their food or beverages while upselling and implementing one hundred percent customer service satisfaction
- Take orders and serve them to customers while ensuring that all the primary requirements of every customer are accommodated
- Relay all food and beverage orders to the bar and/or kitchen in an efficient manner to ensure that every order is processed accurately
Marietta Car Center
Dealership Administrative Coordinator
11.2018 - 03.2019
Job overview
- Directed operational efforts to ensure seamless execution of sales closure procedures and title management tasks at multiple locations.
- Validated and processed funding documents while ensuring completion of required signatures.
- Facilitated processing of title and registration documentation.
- Ensure that all vehicle registration paperwork is properly processed and submitted
- Coordinate with customers and tag agencies any issues arise in title/registration processing
- Manage customers inquiries on all issues relating to titles and registration
- Monitor delivery of titles and plates to customer and/or finance companies
- Ensure receipt of monies received for car deals and dealer trade vehicles
- Verify/match funding of sold vehicles
- Ensure compliance of state or local laws in processing titles
- Ensure compliance of sales tax/sales reporting as required by state
- Coordinate weekly calls with shared services and third party associates
- Answering phone, taking payments over phone, contracting sales of vehicles, managing communications on All customer service issues and other tasks related to customer repairs, general admin/reception duties
- Prepared Tax documents based on client's individual circumstance and need based correspondence
- A variety of other tasks as needed
E.A. Renfroe (Onsite/Remote)
Claims Processor/ File Examiner for Tower Hill
09.2017 - 02.2018
Job overview
- Examine claim forms and other records to determine insurance coverage
- Responsible for all phases of CAT property claims adjusting, Approving and adjusting estimates of damage and loss amounts, Interviews, telephones, or corresponds with claimant and witnesses; consult police and hospital records; and inspects property damage to determine extent of company's liability, varying method of investigation according to type of insurance
- Estimates costs of repair, replacement, or compensation, prepare report of findings and negotiates settlement with claimant, recommends litigation by legal department and attends litigation hearings, Revise case reserves in assigned claims files to cover probable costs
- Update claims with additional information as required and monitor itemized billings for unauthorized charges
- Assist in preparing loss experience report to help determine profitability and calculate adequate future rates
Axiom Staffing Services
Tier II Consumer Services Rep for DHL eCommerce
09.2016 - 07.2017
Job overview
- Provides timely and accurate information to incoming consumer order status and product knowledge requests with up to 30day tracking information of DHL shipped packages
- Adept at product launches, business development efforts, content management, and business integration
- Able to provide support for consumer and retailers, and develop partnerships with leadership
- Selected as Special Liaison to coordinate data for In-House clientele of Nerium International project to be completed in a consistent and efficient manner
- Focused to achieve personal productivity and Company goals and objectives
- Resolve customer complaints via phone, email, mail, or social media for STTT/OPP
- Provides timely feedback to the company regarding service failures or customer concerns
Better Homes and Garden Real Estate Metro Brokers
REALTOR (Leasing and Sales Agent)
08.2013 - 01.2015
Job overview
- Created social and print media marketing campaigns to capture potential real estate lease or purchase leads
- Arrange site visits to showcase and explain property features and amenities
- Facilitated client application process; collect documents, perform background checks to verify authenticity and informed clients about approval or denial decision
- Act as an intermediary in negotiations between buyers and sellers over property prices and settlement details, during and after the closing of sales
- Manage the negotiation and contract process of a real estate transaction, Interpret leasing/sales agreements
- Keep current about the current real estate market and devise strategies to better equip clients for the lease, purchase or sale of their commercial or residential property
P.F. Chang's China Bistro
Catering Manager/ M.I.T/ Server
10.2010 - 03.2013
Job overview
- Responsible for the overall operation of the store as well as in training, coaching, and motivating all employees within his or her supervision
- Servers Main responsibilities are taking food and beverage orders
- Must enter all orders as quickly as possible while maintaining the proper sequence
- Servers must also serve ordered food and beverages in their section and to other sections as well when no other servers or waiters are available for the task
- Coordinate with the kitchen to make sure that service is on time and the quality of the food is according to the company's standards
- Perform all delegated tasks as directed by the management and make sure that all the company's operational guidelines are upheld
Instant Tax Service
Store Manager/Senior Preparer
12.2009 - 04.2011
Job overview
- Open and Close store by ITS guidelines
- Control and maintain Marketing practices to maximize profits
- Overseen all supply orders and audited existing inventory
- Prepared Tax documents based on client's individual circumstance and need based correspondence
- Handled all customer and associate problem resolution as well as monetary transactions and account posting procedures
- Created associate schedules based on labor/business ratio
- Train new tax preparers based on ITS and I.R.S rules and regulations
Coral Hospitality
Office Manager/Executive Sales Assistant
05.2010 - 11.2010
Job overview
- Executive Assistant to Corporate Director of Revenue Management Rick Warmouth
- Provides administrative support for ALL Catering/Event Sales managers, Account Executives, and onsite management for several properties in the southeast region
- Prepare and review written documents such as contracts, proposals, funnel reports, business letters; also coordinate cover sheets, room blocks, and main contact for group clients
- Create and maintain organization systems in computer and hard copy format for internal records and reports
- Lead capture and Analyze all sales data for forecast for
- Operate standard office equipment and Perform general office support duties including typing, filing, faxing and answering phones
- Run All office errands, maintain and replenish all supplies
Marriott Midtown Suites
Front Office Lead/Certified Trainer
01.2007 - 10.2009
Job overview
- Energy Conservation Committee - (Secretary)
- Prepare daily management correspondence (memos, business letters, emails, spreadsheets and expense reports)
- Balance and audit All associate cash banks, to ensure accurate nightly deposits, performed monetary transactions and account posting procedures
- Responsible for Shift Management and New-Hire training for Front desk, AYS, gift shop, bell staff and room service
- Responded to all guest request, complaints, and/or incidents presented through reservations, comment cards, letters, and/or phone calls in an attentive, courteous, and efficient manner
- Control and maintain room inventory to maximize sales and profits, Coordinated and executed VIP arrival process for hotel check-ins and Check-outs
- Oversee all gift shop and front office supply orders, maintain and audit existing inventory
- Answered all incoming calls from in-house and external guest, via switchboard, utilizing proper phone etiquette, also responsible for routing/transferring calls to appropriate departments
Marriott Global Sale (Customer Contact Center)
Quality Assurance Supervisor/Senior Customer Service Sales agent
02.2006 - 01.2007
Job overview
- Accurately monitor, track, and audit agent's performance in accordance with operating procedures
- Individually trained agents regarding dialogue, company guidelines, and computer proficiency
- Act as Liaison between support staff and hotels as well as handle escalated customer complaints
- Perform general office support duties including typing, filing, faxing and answering phones
Simon Property Group
Guest Services Manager
09.2005 - 11.2006
Job overview
- Initiated and maintain corporate accounts
- Handled monetary transactions and account posting procedures
- Balanced and verified associate cash drawers, to ensure accurate nightly deposits
- General administrative office support duties (Including staff schedules, answering phones, typing and filing)
- Assisted customers with information regarding Simon property group and surrounding areas
Starwood Hotels and Resorts (Customer Contact Center)
Customer Service Representative /SPG Retention
10.2003 - 12.2004
Job overview
- Conducted daily phone correspondence with current and prospective clients
- Developed and maintained client accounts, secured room reservations and created activity itineraries
- Ensured the highest levels of quality control and problem solving regarding all transactions
- Performed general office support duties including, but not limited to, typing, filing, faxing, copying, and special projects
912 Financial Services
Managing Director/Licensed Realtor/Senior Tax Advisor
09.2009 - Current
Job overview
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Strengthened client relationships with regular communication, timely project delivery, and high-quality services.
- Increased overall company performance by implementing strategic management initiatives and streamlining operations.
- Developed comprehensive business plans, outlining long-term goals and actionable steps toward success.
- Oversaw complex negotiations with suppliers/vendors for favorable contract terms that led to cost savings.
- Optimized resource allocation for improved efficiency and profitability across all departments.
- Enhanced workplace safety protocols proactively addressing potential hazards before they became critical incidents.
- Cultivated a strong organizational culture built on integrity accountability teamwork which resulted in higher retention rates among staff.
- Managed risk effectively by instituting comprehensive mitigation strategies across the organization''s operations.
- Launched innovative products/services that captured new market share while maintaining competitive pricing structures.
- Fostered an inclusive work environment by championing diversity initiatives and empowering employees at all levels.
- Directed large-scale projects from inception to completion on time/budget with strict adherence to quality standards.
- Championed process improvement initiatives to streamline workflows, reduce costs, and enhance productivity.
- Promoted a culture of continuous learning by investing in employee development programs and resources.
- Expanded market presence through successful negotiation of key partnerships and acquisitions.
- Strengthened stakeholder relationships, providing regular updates and managing expectations through effective communication strategies.
- Boosted company market share by leading strategic partnerships and negotiations with key industry players.
- Secured significant investment for expansion projects by presenting compelling business cases to potential investors.
- Improved decision-making processes, implementing data analytics tools that provided actionable insights across departments.
- Directed company's sustainability initiative, resulting in recognition as industry leader in environmental responsibility.
- Enhanced team productivity with implementation of agile methodologies, fostering culture of continuous improvement.
- Implemented robust financial controls and reporting systems, ensuring accurate forecasting and budget management.
- Delivered consistent revenue growth by identifying new business opportunities and expanding service offerings.
- Increased employee retention rates by creating positive work environment and offering competitive benefits and career advancement opportunities.
- Enhanced customer satisfaction and loyalty by developing and implementing comprehensive customer service excellence program.
- Championed adoption of remote work technologies, ensuring business continuity and employee wellbeing during challenging times.
- Led company through successful digital transformation, enhancing operational effectiveness and customer engagement.
- Revitalized company's online presence, launching user-friendly website and engaging social media platforms.
- Facilitated entry into new international markets, conducting thorough market research and establishing local partnerships.
- Spearheaded development of new product line, significantly expanding company's offerings and customer base.
- Elevated brand recognition on global scale by executing comprehensive digital marketing campaign.
Education
University of Phoenix
B.A. Candidate from Business Finance, Marketing
Georgia Institute of Real EstateGA
GA Real Estate Sales Course/ License
08.2013
Atlanta Bartending School Atlanta, GA
Certification from Classic Craft Bartending
01.2009
Antelope Valley College
Bookkeeper Certification from AR/AP, Payroll
10.2003
Skills
- Leadership
- Organizational skills
- Time management
- Interpersonal skills
- Problem solving
- Detail-oriented
- Self-motivated
- MS Office suite
- Internet Explorer
- Google Chrome
- 10-key by touch
- Marsha
- Micros
- PMS
- Drake
- TaxAct Professional
- Intuit
- QuickBooks
- Quickens
- Aloha
- Square
- OpenTable
- Hotschedules
- Shiftnotes
- FMLS
- Gamls
- Yardi
- Salesforce
- ZOHO CRM
- DocuSign
- Toast
- Social Media
Timeline
Lead Bartender / Bar Manager
Express Lanes
01.2022 - 08.2024
Lead Craft Bartender/ Supervisor
Twisted Soul Cookhouse & Pours
02.2020 - 03.2022
Bartender-Mixologist
Springhill Suites by Marriott Atlanta Downtown
03.2019 - 03.2020
Bartender (special Events)
Fernbank Museum of Natural history
03.2019 - 10.2019
Purchasing Power: Escalations Care Advocate (Temp. Ass.)
Quest Group Search, LLC
01.2019 - 08.2019
Dealership Administrative Coordinator
Marietta Car Center
11.2018 - 03.2019
Server
The Cheesecake Factory
06.2018 - 03.2019
Claims Processor/ File Examiner for Tower Hill
E.A. Renfroe (Onsite/Remote)
09.2017 - 02.2018
Tier II Consumer Services Rep for DHL eCommerce
Axiom Staffing Services
09.2016 - 07.2017
REALTOR (Leasing and Sales Agent)
Better Homes and Garden Real Estate Metro Brokers
08.2013 - 01.2015
Bartender/ Banquet Captain
McCormick & Schmick's Seafood & Steaks
10.2012 - Current
Catering Manager/ M.I.T/ Server
P.F. Chang's China Bistro
10.2010 - 03.2013
Office Manager/Executive Sales Assistant
Coral Hospitality
05.2010 - 11.2010
Store Manager/Senior Preparer
Instant Tax Service
12.2009 - 04.2011
Managing Director/Licensed Realtor/Senior Tax Advisor
912 Financial Services
09.2009 - Current
Front Office Lead/Certified Trainer
Marriott Midtown Suites
01.2007 - 10.2009
Quality Assurance Supervisor/Senior Customer Service Sales agent
Marriott Global Sale (Customer Contact Center)
02.2006 - 01.2007
Guest Services Manager
Simon Property Group
09.2005 - 11.2006
Customer Service Representative /SPG Retention
Starwood Hotels and Resorts (Customer Contact Center)
10.2003 - 12.2004
University of Phoenix
B.A. Candidate from Business Finance, Marketing
Georgia Institute of Real Estate
GA Real Estate Sales Course/ License
Antelope Valley College
Bookkeeper Certification from AR/AP, Payroll
Atlanta Bartending School
Certification from Classic Craft Bartending
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