Summary
Work History
Education
Skills
Timeline
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Selena Lucero

Pueblo,CO

Summary

Dynamic professional with a proven track record at Family Dollar, excelling in team leadership and customer service. Recognized for enhancing operational efficiency and fostering a positive work environment. Skilled in problem-solving and time management, I effectively trained staff and implemented strategies that improved sales performance and employee engagement.

Work History

Labor

Gonzales Concrete
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Manager

Family Dollar
  • Supervised daily store operations to ensure compliance with company policies and procedures.
  • Trained and mentored staff on customer service best practices and operational efficiency.
  • Developed promotional displays to enhance product visibility and drive sales performance.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Analyzed sales data to identify trends, adjusting merchandising strategies accordingly.
  • Implemented inventory management systems to optimize stock levels and reduce shrinkage.
  • Coordinated employee schedules to maintain optimal staffing levels during peak hours.
  • Conducted regular audits of cash handling processes to ensure accuracy and security.
  • Fostered a positive work environment by promoting teamwork and effective communication among staff.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Improved safety procedures to create safe working conditions for workers.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Improved marketing to attract new customers and promote business.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
  • Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
  • Organized professional development programs for staff, leading to improved performance and skill sets.
  • Spearheaded transition to remote work during global health crisis, ensuring business continuity and employee safety.
  • Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
  • Increased market share with strategic business development efforts, expanding into untapped markets.
  • Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
  • Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
  • Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
  • Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
  • Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
  • Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
  • Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
  • Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
  • Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Launched quality assurance practices for each phase of development
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Developed detailed plans based on broad guidance and direction.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Defined clear targets and objectives and communicated to other team members.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Established team priorities, maintained schedules and monitored performance.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
  • Streamlined project delivery processes, significantly reducing time to market for new product launches.
  • Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
  • Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.

Phlebotomist

Lfb Plasma
  • Collected blood samples using proper techniques and safety protocols.
  • Performed patient identification and ensured accurate labeling of specimens.
  • Assisted in maintaining inventory of supplies required for phlebotomy procedures.
  • Educated patients on the blood donation process and addressed any concerns.
  • Collaborated with healthcare team to optimize patient care and workflow efficiency.
  • Monitored patient reactions during and after procedures, ensuring comfort and safety.
  • Implemented best practices for infection control and equipment sterilization.
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Trained new staff on phlebotomy techniques and organizational policies.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
  • Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
  • Tracked collected specimens by initialing, dating, and noting times of collection.
  • Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
  • Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
  • Assembled tourniquets, needles, and blood collection devices to prepare work trays.
  • Packaged and shipped specimens to central lab daily.
  • Used personal protective equipment correctly to protect coworkers and patients.
  • Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.
  • Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
  • Promoted a positive atmosphere within the phlebotomy department through active participation in team meetings and effective communication with colleagues.
  • Organized daily work based on collection priority.
  • Addressed questions and concerns to educate patients on collection process and procedures.
  • Ensured uninterrupted service by properly maintaining phlebotomy equipment, including centrifuges, needles, and tourniquets.
  • Actively engaged with patients to educate them on proper post-draw care, reducing potential complications and ensuring their comfort throughout the process.
  • Contributed to a reduction in wait times by quickly assessing patient needs, prioritizing cases based on urgency, and efficiently completing blood draw procedures.
  • Conducted venipuncture and other CT procedures.
  • Participated in continuing education programs to stay up to date on new technologies and procedures.
  • Participated in cross-training initiatives, bolstering the overall skill set of the team and promoting a collaborative work environment.
  • Supported quality assurance efforts by diligently documenting all relevant information during the collection process, ensuring accurate test results for patients and providers alike.
  • Assisted in streamlining the specimen processing workflow for increased efficiency and reduced wait times for patients.
  • Provided support to laboratory staff, facilitating prompt analysis of collected samples for expedited results delivery.
  • Contributed to the development of phlebotomy training materials, enhancing the skillset of new employees and improving overall team performance.
  • Identified veins suitable for venipuncture with precision, minimizing discomfort for patients.
  • Participated in continuous education programs to stay updated on latest phlebotomy techniques and safety standards.
  • Adapted to diverse patient needs by employing variety of blood collection techniques.
  • Increased patient satisfaction by providing gentle care and empathetic support during blood collection procedures.
  • Contributed to maintenance of patient records, ensuring accurate and up-to-date information was available for healthcare providers.
  • Collected, labeled, and processed blood samples for variety of tests, ensuring accuracy and timely delivery to laboratory.
  • Streamlined inventory management process for phlebotomy supplies, preventing shortages and overstock situations.
  • Assisted in development of phlebotomy training manual, standardizing procedures and improving training efficiency.
  • Provided clear post-draw instructions to patients, enhancing their understanding and compliance with care instructions.
  • Trained new phlebotomists in proper blood collection techniques and safety protocols, elevating overall quality of care.
  • Ensured proper identification and documentation of samples, significantly reducing instances of mislabeling.
  • Conducted blood drives in collaboration with local organizations, increasing community engagement and blood donations.
  • Supported laboratory technicians by preparing and organizing samples for analysis, facilitating smoother workflow.
  • Maintained high standards of cleanliness and sterilization of phlebotomy equipment, ensuring patient safety.
  • Monitored patients for adverse reactions post-venipuncture, ready to provide immediate care if needed.
  • Improved patient comfort and trust with compassionate communication and professional bedside manner.
  • Reduced patient wait times by implementing effective appointment scheduling system.
  • Enhanced patient experience by performing blood draws quickly and efficiently.
  • Enhanced team collaboration by participating in regular meetings to discuss improvements in phlebotomy practices.
  • Collaborated with healthcare teams to prioritize urgent blood draws, ensuring timely analysis for critical care decisions.
  • Collected blood samples in accordance with laboratory protocols and regulations.
  • Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
  • Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
  • Verified patients' identification for proper sample collection.
  • Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
  • Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
  • Verified proper storage and transportation of specimens to laboratories.
  • Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
  • Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
  • Followed established safety protocols and standards to minimize risk of infection and injury.
  • Handled insurance verification tasks using Software and Software to validate patient insurance information.
  • Developed and implemented strategies to improve phlebotomy processes.
  • Performed laboratory tests to assist physicians in diagnosis.
  • Provided guidance and support to laboratory personnel.
  • Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs.
  • Participated in quality assurance and competency assessment initiatives.
  • Monitored supply levels and placed orders for laboratory supplies.
  • Reviewed and processed requisitions for laboratory tests.
  • Assisted in training and onboarding new phlebotomists.

Education

High School Diploma -

Pueblo Central High School
Pueblo, CO

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Flexible and adaptable
  • Dependable and responsible
  • Multitasking
  • Multitasking Abilities
  • Excellent communication
  • Critical thinking
  • Computer skills
  • Organizational skills
  • Calm under pressure
  • Active listening
  • Organization and time management
  • Decision-making
  • Problem resolution
  • Verbal communication

Timeline

Labor

Gonzales Concrete

Manager

Family Dollar

Phlebotomist

Lfb Plasma

High School Diploma -

Pueblo Central High School

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Selena Lucero