Committed and hardworking cashier with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions, and ringing up customers. Creative problem-solver versed in customer service.
Hi, I’m
Selena Madden
Bowling Green,OH
Summary
Overview
5
years of professional experience
Work History
Goodwill Inc
Processor
10.2023 - Current
Job overview
- Improved overall productivity with meticulous attention to detail, ensuring accurate sorting and labeling of clothing items.
- Adapted quickly to changes in company policies or procedures, implementing new techniques as needed for optimal efficiency.
- Assisted with unloading and loading customer's items.
- Assisted in training new Donation Processors, sharing expertise and best practices for success in the role.
- Contributed to a positive work environment through open communication and teamwork.
- Completed appropriate paperwork for donations.
- Transferred donated goods from donor's vehicle and regularly lifted up to 50 pounds.
- Developed strong customer service skills while interacting with donors on a regular basis.
- Operated pallet jack to replace full Gaylords
North American Leasing LLC
Fleet Manager
04.2022 - 12.2022
Job overview
- Maintained accurate records of all vehicles'' registration, insurance policies, maintenance logs, and other relevant documentation for easy access during audits or inspections.
- Positively interacted with drivers, upper management and shop department, which helped improve overall communication.
- Maintained accurate driver information for delivery scheduling.
- Provided all drivers with pertinent safety materials regarding rules and regulations.
- Suggested actionable improvements to increase efficiency and reduce expenses.
- Facilitated smooth communication channels between drivers and dispatchers to improve overall operational flow.
- Documented equipment transfers and sales details for accurate record keeping.
- Proactively identified and solved complex problems that impacted management and business direction.
- Completed projects by effectively delegating tasks and overseeing employee performance.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Issued oversized permits to vehicle operators.
- Maintained up-to-date knowledge of accounting regulations, applying best practices when executing daily bookkeeping tasks.
Ace Hardware
Associate
04.2021 - 04.2022
Job overview
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Analyzed customer data to identify trends and anticipate customer needs.
- Enhanced customer loyalty programs, analyzing customer feedback for continuous improvement.
- Developed and maintained strong relationships with key clients to ensure high levels of satisfaction.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Listened to customer needs and desires to identify and recommend optimal products.
Big Lots
Cashier
11.2019 - 04.2021
Job overview
- Maintained up-to-date knowledge of accounting regulations, applying best practices when executing daily bookkeeping tasks.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained balanced cash drawer, ensuring accurate accounting at end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Answered questions about store policies and addressed customer concerns.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Education
Sardis High SchoolBoaz, AL
GED
2012
University Overview
Skills
- Attention to Detail
- Teamwork and Collaboration
- Customer Service
- Data entry experience
- Multitasking and Organizing
- Sorting and Packaging
- Punctual and Reliable
- Pallet Jacks
- Employee Training
- Data Entry
- Strong Work Ethic
- Computer Skills
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Processor
Goodwill Inc
10.2023 - Current
Fleet Manager
North American Leasing LLC
04.2022 - 12.2022
Associate
Ace Hardware
04.2021 - 04.2022
Cashier
Big Lots
11.2019 - 04.2021
Sardis High School
GED