Selena Malacara
Milwaukee,WI
Summary
Motivated Bartender with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Dependable Bartender, successful, providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Talented Server, bringing skills in order management, payment processing and upselling. Stays current on menu items and consistently offers targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards. Enthusiastic and reliable, taking pride in providing excellent customer service. Skilled in addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
8
8
years of professional experience
Work History
Telemarketer
Kirby Sales
10.2014 - 02.2015
- Completed daily cold calling and outreach to build sales pipeline.
- Recorded and updated customer information in online systems.
- Answered calls, took messages, and transferred calls to correct individuals.
- Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
- Built relationships with customers using strong persuasion and active listening skills.
- Qualified leads and set up customer appointments for outside sales team.
- Overcame objections using friendly, persuasive strategies.
- Set up appointments with interested customers according to schedule availability.
Telemarketing Supervisor
Aarons's Enterprises
03.2016 - 03.2017
- Exceeded targets by building, directing, and motivating high-performing sales team.
- Maintained up-to-date knowledge of products and services offered to customers.
- Developed and implemented strategies to increase sales and improve customer service.
- Monitored daily sales performance and provided feedback to each team member.
- Provided leadership, guidance and direction to sales team members, offering assistance with any need at any time.
- Facilitated regular team meetings to discuss challenges, successes and strategies.
- Developed and implemented incentive programs to increase sales and customer loyalty.
Hostess, Expo, Cashier, Waitress
The Brat Stop
08.2017 - 10.2019
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Increased sales significantly by upselling higher-end products to customers.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Dispatcher
L&M Medical Transport
10.2019 - 04.2020
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Directed dispatching, routing, and tracking of Seven vehicles.
- Maintained updated and detailed records of calls in physical and electronic database.
- Generated reports to track drop-offs and maintain proper records and documentation.
- Oversaw routes to manage daily schedules and maintain organized shifts.
- Monitored vehicle locations to coordinate timely arrivals.
- Scheduled pickups according to customer needs.
- Communicated with customers to provide updates and resolution.
- Created routes and optimized plans for traffic, road conditions, and other factors.
Waitress/Restaurant Server
Texas Roadhouse
04.2020 - 10.2020
- Cultivated warm relationships with regular customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Greeted new customers, discussed specials, and took drink orders.
- Bussed and reset tables to keep dining room and work areas clean.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Served food and beverages promptly with focused attention to customer needs.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Bartender
Bernie's Pub And Grill
10.2020 - 04.2022
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Prepared garnishes by evenly slicing and pitting fruits.
Bartender / Server
Ol Wisco Bar & Grill
04.2022 - 02.2023
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Education
High School Diploma -
Indian Trail Academy
Kenosha, WI06.2013
Skills
- Basic Accounting
- Health Codes Compliance
- Suggestive Selling
- Food Running
- Payment Processing
- Food Preparation
- Beverage Preparation
- Food Service
- Menu Memorization
- Customer Service
- Sales Support
- Appointment Scheduling
Timeline
Bartender / Server
Ol Wisco Bar & Grill
04.2022 - 02.2023
Bartender
Bernie's Pub And Grill
10.2020 - 04.2022
Waitress/Restaurant Server
Texas Roadhouse
04.2020 - 10.2020
Dispatcher
L&M Medical Transport
10.2019 - 04.2020
Hostess, Expo, Cashier, Waitress
The Brat Stop
08.2017 - 10.2019
Telemarketing Supervisor
Aarons's Enterprises
03.2016 - 03.2017
Telemarketer
Kirby Sales
10.2014 - 02.2015
High School Diploma -
Indian Trail Academy
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