Selena Manseau

I analyze driver license/ identification card, and vehicle records to resolve customers issues. I do so by utilizing manuals, memos, online reference materials, and the vehicle code. I provide superior customer service to the public by accurately explaining and interpreting the use of forms and applications for driver license transactions. I can communicate well via phone and live chat. I have excellent written skills, I can tye 50 words per minute. I use Salesforce, Office 365, Microsoft Teams, and Orchestra to schedule appointments for customers. I guide customers through the DMV public website to complete transactions on their own. I maintain DMV's objectives by providing superior customer service, maintaining courtesy, professionalism, integrity, and efficiency. I can work independently and also work well with a team.