Overview
Work History
Education
Skills
Timeline
Generic

Selena Martinez

Phoenix,AZ

Overview

13
13
years of professional experience

Work History

Customer Care Professional

American Express
01.2023 - Current


  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Collaborated with team members to improve overall performance, sharing best practices and pooling resources for optimal results.
  • Managed high-stress situations calmly and effectively, diffusing tense interactions between customers and staff members when needed.
  • Conducted proactive outreach to customers with outstanding issues, working diligently to resolve their concerns in a timely manner.
  • Worked with claims adjusters and examiners to expedite processing in alignment with procedures.
  • Strengthened client relationships by providing clear communication throughout the claims process, ensuring all parties were well-informed of progress and outcomes.

Office Assistant

Eagle Auto
03.2018 - 03.2020
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Expedited document processing with accurate data entry and timely filing.

Customer Service Associate/Sales

Uptown Cheapskate
01.2014 - 02.2019
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Boosted sales performance by developing and implementing strategic outside sales plans.
  • Identified competitive sales targets and facilitated cross-divisional sales opportunities.
  • Increased sales revenue by developing and implementing effective sales strategies in assigned territory.
  • Enhanced sales team performance by implementing comprehensive pre-sales strategies and processes.

Customer Service Associate/Sales Associate

Michael Kors
04.2017 - 08.2018
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
  • Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
  • Trained new associates in company policies and procedures, fostering a supportive work environment.

Sales Associate

Kid-to-Kid
03.2012 - 01.2014
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Education

High School Diploma -

Paradise Valley Highschool
Phoenix, AZ

Skills

  • Customer service excellence
  • Relationship building
  • Complaint handling
  • Time management
  • Multitasking and organization
  • Adaptability and flexibility

Timeline

Customer Care Professional

American Express
01.2023 - Current

Office Assistant

Eagle Auto
03.2018 - 03.2020

Customer Service Associate/Sales Associate

Michael Kors
04.2017 - 08.2018

Customer Service Associate/Sales

Uptown Cheapskate
01.2014 - 02.2019

Sales Associate

Kid-to-Kid
03.2012 - 01.2014

High School Diploma -

Paradise Valley Highschool

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Selena Martinez