Summary
Overview
Work History
Education
Skills
Church, 12 step recovery meeting, family time, making crafts, spending time with friends.
Timeline
Generic

Selena McClelland

Summary

Highly motivated professional demonstrates ability to develop and implement successful plans of action to address individual needs. Possesses strong problem-solving skills to reduce barriers. Committed to helping individuals and families. Compassionate peer support with comprehensive knowledge of social service programs and community resources. Skilled at identifying needs and developing effective plans of action to provide intervention and assistance. Possesses strong organizational, interpersonal and communication skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level peer support position. Ready to help team achieve company goals.

Overview

5
5
years of professional experience

Work History

Outpatient Case Manager

Bradford Health Services
08.2023 - Current
  • Maintained detailed records of patient progress, documentation of services and case notes.
  • Collaborated with healthcare providers to drive continuity of care.
  • Assisted patients in accessing housing, financial assistance and other community resources.
  • Worked with medical teams, patients and families to implement effective treatment plans.
  • Assessed risk factors of patients and made referrals for further services.
  • Provided patient and family education on available resources and self-care strategies.
  • Developed partnerships with community organizations to expand services and referrals.
  • Updated treatment plans on monthly basis with latest intervention strategies and progress notes.
  • Completed psychosocial evaluations and needs assessments.
  • Coordinated patient discharge planning and follow-up care.
  • Preserved and prepared reports and treatment records.

Medical Front Office Coordinator

Bradford Health Services
08.2021 - Current
  • Scheduled referral appointments to other providers for patients needing specialized treatment.
  • Maintained professional demeanor while treating patients with respect and dignity.
  • Discussed new medications and technologies specific to patient's conditions.
  • Maintained detailed records of medical supplies and ordered supplies.
  • Educated patients on conditions and assisted with struggles or questions concerning treatment, potential outcomes and prognosis.
  • Recorded and tracked patient vital signs in Smartcare during treatment.
  • Recorded and tracked patient vital signs in during treatment.
  • Recorded and tracked patient vital signs in [Software] during treatment.
  • Coordinated with other healthcare providers to build healthcare plans for patient's specific needs.
  • Consulted with patients and family members to discuss healthcare plans and outline care initiatives.
  • Documented changes in patient health conditions and progress through scheduled check-ups and monitoring.
  • Communicated with patients, ensuring that medical information was kept private.
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
  • Spearheaded and implemented new projects to expand scope of engagement.
  • Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
  • Discussed medical histories with patients in effort to provide most effective medical advice.
  • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
  • Monitored front areas so that questions could be promptly addressed.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Provided backup to step in to assist with various tasks whenever employee was absent or at lunch.
  • Kept high average of performance evaluations.
  • Present in treatment team to insure patients quality of care was maintained
  • Greeted patient's that were scheduled to see provider for the day. Always providing friendly and welcomed attitude.
  • Took note of needed medications refills or specific needs for their appointment.
  • Took out refrigerated medication injections to prepare for each patient.
  • Organized injections according to patient that was to see provider.
  • Insuring HIPPA requirements and policies were followed at all times.
  • Made calls prior to appointment to ensure patient was going to make to their scheduled appointments. Rescheduled if the need was too.

Assessment and Orientation Counselor

Cornerstone Of Recovery
09.2020 - 08.2021
  • Helped students develop organizational, time management and study skills.
  • Worked with individuals to help understand and overcome personal, social or behavioral problems affecting educational or vocational situations.
  • Delivered supportive and knowledgeable counseling to students with academic or personal concerns.
  • Empowered students through counseling and skill-building exercises.
  • Kept accurate and detailed records to track and document client progress.
  • Supported and assessed clients struggling with addiction or relationship issues and devised strategies based on client needs.
  • Monitored client progress to make necessary adjustments for client success.
  • Provided counseling and support to clients with drug and alcohol abuse issues.
  • Coordinated care with other professionals to provide clients with comprehensive support.
  • Provided crisis intervention to address clients' immediate needs and prevent harmful behaviors.
  • Led supportive group discussions and education sessions with alcohol and drug users and families.
  • Supported aftercare planning for continued recovery after treatment.
  • Used knowledge of different treatment modalities to provide clients with individualized options for successful outcomes.
  • Facilitated substance abuse groups to help clients understand consequences of drug and alcohol use.
  • Developed individual treatment goals based on history and diagnosis.
  • Coordinated referrals for addiction services based on individual client needs and preferences.
  • Displayed sensitivity to cultural and linguistic needs of clients and families served.
  • Skilled at working independently and collaboratively in a team environment.
  • Completed biopsychosocial and CSSR assessments.
  • Observed UDS protocols and proper forms needed for accurate results.
  • Communicated with nursing staff to ensure quality of care for each patient.

Recovery Coach

Cornerstone Of Recovery
09.2019 - 09.2020
  • Gathered information about useful resources and helped coordinate referrals.
  • Provided family and individual support for recovery goals.
  • Participated in meetings focused on providing comprehensive assistance.
  • Supported clients with compassionate, empathetic face-to-face counseling.
  • Assessed individuals' needs and planned bespoke recovery programs to achieve personalized goals.
  • Maintained client confidentiality and adhered to HIPAA guidelines.
  • AMA prevention rates with targeted recovery program mentoring.
  • Documented one on one conversations and group note for accurate reliable records.
  • Administered random toxicity and breathalyzer tests to assess adherence to recovery plans.
  • Assisted in transfers from the detox department to residential treatment programs. Ensuring all of the patients recorded belongings went with them.
  • Assisted detoxing patient to the cafeteria to ensure their safety.
  • Contacted their family for needs of the patient.
  • Processed and logged patient's belongings. Searched luggage to ensure drugs, alcohol and weapons did not make it into the facility.


Receptionist

Cornerstone Of Recovery/Partime
06.2019 - 09.2019
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Corresponded with clients through email, telephone, or postal mail.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Maintained confidentiality of information regarding clients and company.
  • Answered central telephone system and directed calls accordingly.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Organized, maintained and updated information in computer databases.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Collected payments, processed transactions and updated relevant records.
  • Sorted, received, and distributed mail correspondence between departments and personnel.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.

Outreach and Event Coordinator

Tennessee Overdose Prevention/Partime
03.2019 - 08.2019
  • Coordinated schedules and timelines for events.
  • Managed event logistics and operations.
  • Brainstormed and implemented creative event concepts and themes.
  • Managed administrative logistics of events planning, event booking, and event promotions.
  • Performed event coordination for larger parties and gatherings.
  • Consulted with other resource providers to determine objectives and requirements for events.
  • Hired, trained and supervised volunteers and support staff required for events.
  • Developed post-event reports to determine effectiveness of each event.
  • Designed and implemented efforts to publicize events and promote sponsorships.
  • Created and maintained event expenditures, budgets and timelines in job-related software.
  • Evaluated and selected service providers according to event requirements.
  • Reviewed event bills to confirm accuracy and approve payment.
  • Inspected event facilities to confirm conformance to customer requirements.
  • Utilized internal databases to prepare and distribute guest lists, electronic invitations and registration processes.
  • Worked closely with local state government for goals, maintain deadlines and resolve complaints or service issues.

Recovery Coach

Journey Pure Alcohol And Drug Abuse Treatment
07.2018 - 03.2019
  • Gathered information about useful resources and helped coordinate referrals.
  • Provided family and individual to support recovery goals.
  • Supported clients with compassionate, empathetic face-to-face counseling.
  • Assessed individuals' needs and planned bespoke recovery programs to achieve personalized goals.
  • Maintained client confidentiality and adhered to HIPAA guidelines.
  • Improved relapse prevention rates with targeted recovery program mentoring.
  • Administered random toxicity and breathalyzer tests to assess adherence to recovery plans.
  • Provided appropriate treatment and discharge schedules to maximize success.
  • Tracked client participation in treatment services to identify attendance issues.
  • Arranged community initiatives to build supportive networks for improved rehabilitation.
  • Facilitated 12 step recovery groups.
  • Maintain a safe and welcomed environment to ensure patient's quality of care.
  • Followed health and safety implement in the companies polices and procedures manual.
  • Online training for suicide prevention, deescalating crisis, ethical boundaries, HIPPA requirements, disease control, violent crisis prevention.

Education

High School Diploma -

West High School
Knoxville, TN
05.1995

Skills

  • Disease Management Standards
  • Systems Evaluation
  • Gathering Referrals
  • Coaching and Development
  • Operational Standards
  • Improving Wellbeing
  • Patient Histories
  • Medical Records Management
  • Database Software
  • Desktop and Laptop Computers
  • Patient Data Management Systems
  • Coordinating Services
  • Team Collaborating
  • Training new employees
  • Personnel Oversight
  • Admitting Processes
  • Electronic Systems
  • Coaching Patients
  • Paperwork Organization
  • Neglect Investigation
  • Conflict Negotiation
  • Quality of Life Guidelines
  • Resource Identification
  • Electronic Charting
  • Word Processing
  • Networking with Staff
  • Outpatient Care
  • Social History Intake Procedures
  • Operational Procedures
  • Electronic Medical Record Software
  • Resource Utilization
  • Patient Health Information Privacy
  • Planning Processes
  • Spreadsheet Tracking
  • Quality Assessments

Church, 12 step recovery meeting, family time, making crafts, spending time with friends.

I go to church to get what I need to spiritually recharge and to continue to learn how to love people where they are.

12 step recovery meeting to maintain my clean time of almost 6 yrs.

Family time I neglected for years in active addiction today this is valuable time I no longer take for granted.

Spending time with friends who are also in recovery help keeps me grounded, I am able to get their experience, strength, and hope wit struggles I may face. I am loved today and able to love others addiction stole that from me for years.

Crafts it is a labor of love.

Timeline

Outpatient Case Manager

Bradford Health Services
08.2023 - Current

Medical Front Office Coordinator

Bradford Health Services
08.2021 - Current

Assessment and Orientation Counselor

Cornerstone Of Recovery
09.2020 - 08.2021

Recovery Coach

Cornerstone Of Recovery
09.2019 - 09.2020

Receptionist

Cornerstone Of Recovery/Partime
06.2019 - 09.2019

Outreach and Event Coordinator

Tennessee Overdose Prevention/Partime
03.2019 - 08.2019

Recovery Coach

Journey Pure Alcohol And Drug Abuse Treatment
07.2018 - 03.2019

High School Diploma -

West High School

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Selena McClelland