Selena McDougall O'Gilvie

• Developed and implemented effective leasing strategies to maximize occupancy rates.
• Negotiated leases, rental agreements, and other contractual documents related to property management activities.
• Ensured that all rent payments were collected on time by following up with delinquent tenants.
• Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
• Processed evictions when necessary in accordance with state laws and procedures.
• Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
• Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
• Updated tenant and unit information to keep current in housing database.
• Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
• Created tenant files, maintained records of rental payments, and tracked lease agreements.
• Send out all notices to residents for 3-Day Notices, outstanding balances, notice to vacate, notice to enter, Renters Insurance, conduct inspections, etc.
• Create Renewal Spreadsheet and conduct lease renewals.

• Greeted prospective tenants and answered questions about the property.
• Ensured apartment availability and rental rates were accurately communicated to potential tenants.
• Provided tours of available units, models, amenities, and common areas.
• Conducted follow-up calls with prospects to answer additional questions or discuss lease terms.
• Processed applications for prospective tenants and conducted background checks.
• Negotiated lease agreements with new tenants and collected security deposits.
• Prepared leases for signature by both tenant and management personnel.
• Assisted in coordinating move-in activities such as scheduling maintenance requests or providing access to the premises.
• Regularly inspected vacant apartments to ensure they met leasing standards prior to showings.
• Responded promptly to emails, phone calls, letters, or other inquiries from existing or potential residents.
• Prepared lease paperwork and obtained signatures and first payments from new residents.

• Certified in Anti-Fraud Investigative Unit Training, Florida Department of Financial Services-Approved Course.
• Conducted research and analysis of financial records to detect fraudulent activities.
• Analyzed large sets of data to identify patterns and trends in criminal activity.
• Developed investigative reports summarizing evidence, findings, and case progress.
• Maintained detailed case notes and files on all investigations conducted.
• Gathered relevant documents and records from various sources for use in investigations.
• Performed background checks on suspects involved in criminal cases.

• Ensured organizational excellence at the property by providing administrative support to the
Property Manager.
• Maintained positive relations between building tenants and owners.
• Prepared and sent all in and outgoing mail and packages including certified, overnight and special
deliveries.
• Maintained and managed employee, tenant and vendor databases.
• Organized department lunches, meetings, events and business travel and all conference room
reservations.
• Coordinated timely repair and maintenance of office equipment.
• Maintained the overall cleanliness of the reception, lobby and building managed conference room
areas.