Selena Medina
Lancaster,CA
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
8
8
years of professional experience
Work History
Deli Manager in Training
WinCo Foods
09.2015 - 11.2022
- Achieved high customer satisfaction ratings with thorough training and effective customer service policies.
- Observed quality assurance standards to optimize freshness of deli products.
- Collaborated with other departments to coordinate deli promotions and verify proper stock levels.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Controlled inventory costs by carefully managing portion control and reducing waste.
Service Deli Clerk
WinCo Foods
09.2015 - 11.2022
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
- Listened to customer requests and suggested additional menu items as appropriate to upsell products.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas.
- Opened new inventory and rotated stock by dates to maintain freshness.
Sales Associate
Forever 21
01.2015 - 05.2015
- Provided positive first impressions to welcome existing, new, and potential customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Solved customer challenges by offering relevant products and services.
Education
Associate of Arts - Administration of Justice
Antelope Valley College
Lancaster, CA06-2026
General Education
Wichita High School East
Wichita, KS05-2015
Skills
- Customer service and communication skills
- Clear and respectful communication
- Maintaining calm under pressure
- Collaborative team work
- Strong work ethic
- Problem solving skills
- Time managment
- Computer software - Microsoft Word, Excel, and Outlook
Languages
English
Full Professional
Timeline
Deli Manager in Training
WinCo Foods
09.2015 - 11.2022
Service Deli Clerk
WinCo Foods
09.2015 - 11.2022
Sales Associate
Forever 21
01.2015 - 05.2015
Associate of Arts - Administration of Justice
Antelope Valley College
General Education
Wichita High School East