Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Selena Mercado

Yulee,Florida

Summary

Dynamic administrative professional with extensive experience in customer service and administrative support across diverse industries. Adept at managing accounts, handling complex transactions, and providing exceptional support to both clients and internal teams. Demonstrated expertise in communication, organization, and multi-tasking, with a proven ability to enhance customer satisfaction and streamline operations.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Executive Assistant to CFO/Executive Accounting Assistant

Paxton Marketing
03.2022 - Current
  • Streamlined invoicing processes, leading to a reduction in billing errors and improved client satisfaction
  • Managed and reconciled four bank accounts, maintaining accurate records and ensuring financial integrity
  • Conducted credit card statement reconciliations, ensuring precise account management
  • Coordinated and processed various payroll types, including bi-weekly, semi-monthly, and monthly commissions
  • Acted as the HR Representative, enhancing employee relations through clear communication of policies and resolving issues effectively
  • Spearheaded the onboarding process for new hires and managed terminations, contributing to a smooth and positive transition for employees
  • Developed and implemented the Company's Employee Manual, standardizing procedures and improving compliance
  • Administered pre-employment assessments and background checks, ensuring the selection of qualified candidates
  • Audited and maintained employee personnel files, ensuring accuracy and up-to-date records
  • Created procedures for A/R Collections.
  • Handled confidential and sensitive information with discretion and tact.

Entry Level Bookkeeper

Peter's Way Tours
02.2019 - 11.2021
  • Provided high-quality customer support by resolving billing and account discrepancies, ensuring a high level of client satisfaction
  • Managed accounts receivable and payable functions, including processing and reconciling transactions for five bank accounts
  • Handled cash and credit deposits totaling an average of $10M+ annually, maintaining accuracy and accountability
  • Prepared and processed general ledger entries, domestic and international wire transfers, and vendor invoices
  • Paid Federal and State payroll taxes, managed 401K contributions, and provided timely payroll data to CPA
  • Heavy data entry of all passenger enrollment forms
  • Processing payments and refunds.

Client Support Coordinator

Sportography
01.2010 - 01.2018
  • Excelled in order entry and customer service by handling heavy data entry, processing payments & refunds, and addressing all client queries efficiently
  • Managed all email correspondence, shipment notifications, and work orders, ensuring timely and accurate communication with clients
  • Resolved all customer complaints
  • Edited and reviewed images using Photoshop, enhancing visual quality and client satisfaction
  • Conducted hiring and recruitment processes, including posting ads, conducting phone interviews, and assisting with training and evaluations of company personnel.

HR Assistant

The Alcott Group
01.2007 - 01.2009
  • Supported internal counsel and HR Director with administrative tasks, enhancing efficiency in managing legal and employee-related matters
  • Coordinated and prepared files for court cases, ensuring accurate documentation and compliance
  • Managed business registrations across 50 states, facilitating smooth operations and regulatory compliance
  • Processed payments and tracked legal invoices, ensuring timely and accurate financial management.
  • Documented human resources records and maintained confidentiality of sensitive personal information.

Executive Assistant to the President of Consumer Products Division

L'Oreal USA
01.2004 - 01.2006
  • Provided comprehensive support to the VP of Sales and the Sales department, enhancing overall department efficiency
  • Coordinated off-site Quarterly National Sales Meetings, including preparation and logistics, contributing to successful events
  • Managed a team of four administrative assistants, assisting with performance evaluations and salary reviews to ensure team effectiveness
  • Assisted in sales recruitment by writing ads and reviewing resumes, supporting the acquisition of top talent
  • Created and approved advertising layouts and processed invoices, ensuring accurate and timely ad distribution.
  • Managed sensitive information discreetly, maintaining strict confidentiality in all aspects of executive support.

Skills

  • Microsoft Excel
  • Microsoft Word
  • Outlook
  • Google Docs
  • Google Sheets
  • QuickBooks Desktop
  • Photoshop
  • Accounts Receivable/Accounts Payable
  • Bank Reconciliation
  • Payroll Processing
  • Digital Photography / Photo Editing
  • Typing Speed: 60-65 wpm
  • Executive Support
  • Office Management

Certification

  • Certified ACE Group Fitness Instructor
  • CPR/AED Certified

Timeline

Executive Assistant to CFO/Executive Accounting Assistant

Paxton Marketing
03.2022 - Current

Entry Level Bookkeeper

Peter's Way Tours
02.2019 - 11.2021

Client Support Coordinator

Sportography
01.2010 - 01.2018

HR Assistant

The Alcott Group
01.2007 - 01.2009

Executive Assistant to the President of Consumer Products Division

L'Oreal USA
01.2004 - 01.2006

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Selena Mercado