Selena Mercer
Jeffersonville,IN
Summary
Driven leader with a proven track record at Amazon, adept in adaptive learning and training facilitation. Excelled in boosting team performance through innovative problem-solving and effective peer mentoring. Demonstrated excellence in managing workflows and enhancing team efficiency, leveraging both strong leadership talents and group instruction skills to foster an unbiased and supportive work environment.
Overview
6
6
years of professional experience
Work History
Amazon Associate/ Learning Ambassador/Shipdock PG
Amazon
08.2020 - Current
- Motivated associates to learn new roles and jobs on the ship dock.
- Collaborated with my current manager and fellow Ambassadors with new ways of teaching and training so that new associates would enjoy there new roles.
- Assessed new associates needs to determine appropriate level of required support.
Process Guide
Amazon
08.2020 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Solicited associate feedback to identify and improve on areas of weakness.
- Boosted team performance by developing different ways of meeting challenges head on.
- Developed and maintained relationships with fellow associates to create an unbiased culture to work in.
General Manger
Hometown Pizza
03.2018 - 06.2020
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Cross-trained existing employees to maximize team agility and performance.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Education
Associate of Applied Science - Human Resources Development
West Kentucky Community And Technical College
Paducah, KY04.2015
Skills
- Adaptive Learning
- Training facilitation
- Peer Mentoring
- Group and individual instruction
Timeline
Amazon Associate/ Learning Ambassador/Shipdock PG
Amazon
08.2020 - Current
Process Guide
Amazon
08.2020 - Current
General Manger
Hometown Pizza
03.2018 - 06.2020
Associate of Applied Science - Human Resources Development
West Kentucky Community And Technical College
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