Summary
Overview
Work History
Education
Skills
Timeline
Generic

Selena Moore

Houston,TX

Summary

Accomplished Warehouse Package Handler at FedEx Ground, adept in heavy lifting and sorting packages, demonstrated exceptional multitasking and problem-solving abilities. Skilled in enhancing customer experiences and streamlining operations, with a proven track record of improving storage space utilization and maintaining high safety standards. Expert in team leadership and efficient customer service, ensuring accuracy in financial transactions.

Overview

14
14
years of professional experience

Work History

Warehouse Package Handler

FedEx Ground
10.2020 - Current
  • Multitasked effectively under pressure, consistently meeting deadlines without compromising quality or safety standards.
  • Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
  • Removed jams and unblocked conveyor system to maintain flow of goods.
  • Maximized storage space utilization by organizing packages in a logical, systematic manner according to size and weight.
  • Used hand-held scanners and physical logs to accurately track item movements.

Dry Cleaner Customer Service Representative

One Less Thing Dry Cleaning
01.2018 - 01.2020
  • Handled high volumes of incoming phone calls professionally, addressing inquiries efficiently while keeping a courteous tone throughout interactions.
  • Resolved customer complaints and concerns, thereby improving overall customer experience.
  • Updated customers regularly on the status of their orders through phone calls, offering peace of mind over their valued possessions being handled responsibly.
  • Organized garments and prepared them for cleaning or pressing as per specific instructions from customers or management guidelines.

Cashier Team Lead

Kroger
01.2011 - 07.2013
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.
  • Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
  • Helped customers complete purchases, locate items, and join reward programs.

Education

High School Diploma -

Ross Shaw Sterling High School
11625 Martindale Rd.
05.2014

Skills

  • Heavy Lifting
  • Sorting Packages
  • Loading and unloading
  • Truck loading and unloading

Timeline

Warehouse Package Handler

FedEx Ground
10.2020 - Current

Dry Cleaner Customer Service Representative

One Less Thing Dry Cleaning
01.2018 - 01.2020

Cashier Team Lead

Kroger
01.2011 - 07.2013

High School Diploma -

Ross Shaw Sterling High School

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Selena Moore