Selena Morales
Houston
Summary
Organized and dependable professional with experience supporting events, administrative operations, and customer service functions. Demonstrated ability to manage multiple priorities efficiently while maintaining a positive and professional attitude. Strong communication and listening skills, paired with a detail-oriented approach to problem-solving and issue resolution, to ensure smooth operations and positive guest experiences.
Overview
5
5
years of professional experience
Work History
Event Planning Assistant/ Office Assistant/Front Desk Receptionist
The Petroleum Club of Houston
Houston
10.2024 - 01.2026
- Collaborated with staff to develop detailed event timelines and schedules to ensure smooth execution.
- Responded to guest inquiries and delivered high-quality customer service throughout events.
- Updated event planning databases and maintained accurate records for tracking and reporting purposes.
- Monitored the reception area to maintain a safe, clean, and hazard-free environment for guests.
- Answered multi-line phone systems professionally, providing general information and addressing inquiries.
- Provided administrative support, including filing documents, photocopying, and scanning materials.
Cashier/Merchandise Associate
The Home Depot Store
09.2023 - 05.2024
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Collaborated with team members to ensure smooth operations during peak hours.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
Waitress
Playa Azul Seafood And Oyster Bar
11.2022 - 04.2023
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Inspected dishes and utensils for cleanliness.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Used cash registers and credit card machines to cash out customers.
- Checked guests' identification before serving alcoholic beverages.
Cashier/Drive-Thru Cashier
Panda Express
10.2021 - 10.2022
- Cross-trained in other areas of restaurant to provide additional support during busy periods.
- Learned duties for various positions
- Maintained clean, tidy and orderly work station to uphold company standards.
- Understood restaurant menu, limited-time offers and promotions to answer guest questions.
- Followed company policies and procedures regarding cash handling.
- Monitored customer orders to confirm accuracy in preparation and delivery.
- Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
- Contributed in training new associates
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
Cashier/Drive-Thru Cashier
Raising Cane's Restaurants
03.2021 - 06.2021
- Handled cash with high accuracy and took care to check bills for fraud.
- Worked with floor team and managers to meet wide range of customer needs.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Operated cash register to record transactions accurately and efficiently.
- Greeted customers entering store and responded promptly to customer needs.
Education
Associate of Applied Science - Diagnostic Medical Sonography
San Jacinto College
Pearland, TX12-2028
Skills
- Ability to Lift 50 Pounds
- Bilingual (Intermediate Spanish)
- Positive Attitude
- Adaptable and Flexible
- Communication
- Familiarity with Microsoft Office
- Customer Service
- Organization
- Critical Thinking
- Time Management
- Teamwork
Timeline
Event Planning Assistant/ Office Assistant/Front Desk Receptionist
The Petroleum Club of Houston
10.2024 - 01.2026
Cashier/Merchandise Associate
The Home Depot Store
09.2023 - 05.2024
Waitress
Playa Azul Seafood And Oyster Bar
11.2022 - 04.2023
Cashier/Drive-Thru Cashier
Panda Express
10.2021 - 10.2022
Cashier/Drive-Thru Cashier
Raising Cane's Restaurants
03.2021 - 06.2021
Associate of Applied Science - Diagnostic Medical Sonography
San Jacinto College