Selena Mosquera
Shoreham
Summary
Dedicated professional with a focus in Human Services.
Overview
7
7
years of professional experience
Work History
Facility Manager
Citizens Options Unlimited
11.2022 - Current
- Supervised and directed staff in day-to-day activities.
- Work hands on along side my staff to build morale and set an example of how work is to be completed, as well as ensuring staff knew that they were well supported.
- Coordinated with cleaning and janitorial services to keep facility clean and presentable for occupants.
- Conducted regular audits to maintain compliance with company and state regulations and policies, mitigating potential risks.
- Ensure that all staff are up to date with any and all recommended and mandatory trainings and certifications.
- Payroll
- Handling incident reports and maintenance requests
- Conducting safety drills
- Conducting and participating in meetings and events.
- Recruiting and onboarding processes.
- Scheduling
- Maintained inventory and ordered supplies to keep facility resources readily available.
- Coordinated emergency response efforts during crises, effectively mitigating damage and prioritizing safety for all occupants.
- Streamlined operations, coordinating with multiple departments and leadership, as well as colleagues and staff, to ensure seamless facility management processes.
Administrator
Coldwell Banker American Homes
05.2022 - 11.2022
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
- Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
Direct Support Professional
IGHL
10.2020 - 04.2022
- Administered medication as directed by physician.
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
Associate
Walmart
12.2017 - 07.2018
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times. Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Managed efficient cash register operations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Education
Human Services
Southern New Hampshire University
Hooksett, NH06.2025
High School Diploma -
William Floyd High School
Mastic Beach, NY06.2016
Skills
- Supervision / Management
- Planning and scheduling
- Cost-reduction methods
- Employee Recruiting, Hiring and Onboarding
- Excellent Communication
- Problem-Solving
- Interpersonal Skills
- CPR / AED and First AID
- SCIP (Skills for Crisis Intervention and Prevention)
- AMAP (Approved Medication Administrative Personnel)
Timeline
Facility Manager
Citizens Options Unlimited
11.2022 - Current
Administrator
Coldwell Banker American Homes
05.2022 - 11.2022
Direct Support Professional
IGHL
10.2020 - 04.2022
Associate
Walmart
12.2017 - 07.2018
Human Services
Southern New Hampshire University
High School Diploma -
William Floyd High School
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