Selena Murray
Great Wolf Lodge Resort
Hamilton,OH
7
years of professional experience
Guest services professional with 16 years of experience delivering consistent service in high-volume environments. Always ready for a challenge. Highly motivated, devoted and adaptable.
Work History
Supervisor of Housekeeping
1 Year 9 Months- Led housekeeping team to deliver efficient operations and maintain high-quality service standards.
- Inspected rooms for cleanliness, readiness, and resort quality standards.
- Facilitated daily briefings to align team goals and address any operational challenges.
- Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
- Supported recruitment efforts by screening candidates and conducting training sessions.
- Ensured compliance with safety regulations and health codes.
- Submitted repair requests to maintenance team.
- Provided exceptional guest service by addressing inquiries and resolving issues promptly.
Shift Leader
2 Years 10 Months- Led team to achieve high productivity and excellent customer service.
- Delegated tasks to staff to ensure an organized and efficient work environment.
- Upheld company standards and compliance requirements for operations.
- Monitored food safety and sanitation standards to ensure compliance and cleanliness.
- Assisted kitchen and service teams with food preparation and line efficiency.
Environmental Services
2 Years 10 Months- Oversaw daily operations of environmental services team to ensure effective service delivery
- Executed comprehensive cleaning protocols to maintain sanitation standards across the facility
- Handled room turnover and cleaning tasks to keep spaces ready for use.
- Managed waste collection and disposal duties in line with facility guidelines.
Education
Skills
Leadership & teamwork
Attention to detail
Problem solving
Time management & organization
Guest relations
Team coordination
Proficiency in computer software platforms
Timeline
Supervisor of Housekeeping
Great Wolf Lodge Resort
01.2025 - CurrentRead More
Shift Leader
Torchy's Tacos
02.2023 - 12.2025Read More
Environmental Services
Bon Secours Hospital
03.2020 - 01.2023Read More
Batavia High School
Read More