Summary
Overview
Work History
Education
Skills
Timeline
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Selena Negron-Lopez

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.

Overview

2
2
years of professional experience

Work History

Sales Associate

Five Below
02.2022 - 07.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Created inviting environment for customers by maintaining store organization and cleanliness.

Concierge

Palagio Senior Living
11.2020 - 03.2021
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
  • Created welcoming and comfortable environment for guests.
  • Managed check-in and check-out procedures for guests.
  • Maintained front desk's concierge book to provide visitors with access to relevant local information.
  • Handled customer complaints to satisfy and retain guests.

Cashier

IGA Rowes
05.2020 - 03.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Assisted customers with returns, refunds and resolving transaction issues.


Education

High School Diploma -

St John River State College
Orange Park, FL
09.2020

Skills

  • Inventory Control
  • Sales Development
  • Contract Preparation
  • Promotional Support
  • Customer Service
  • Excellent People Skills
  • Problem-Solving Skills
  • Flexible Schedule
  • Mircrosoft Excel Experience

Timeline

Sales Associate

Five Below
02.2022 - 07.2022

Concierge

Palagio Senior Living
11.2020 - 03.2021

Cashier

IGA Rowes
05.2020 - 03.2021

High School Diploma -

St John River State College

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Selena Negron-Lopez