Selena Ogrodoski
Statesboro,GA
Summary
Dynamic leader and adept problem-solver with proven expertise in technical support and leadership management, honed at Vivint Home Security and other notable companies. Excelled in project management and training leadership, boosting team efficiency and customer satisfaction. Skilled in fostering strong interpersonal relationships and driving sales through strategic upselling techniques.
Overview
8
8
years of professional experience
Work History
Field Technician and Virtual Field Technician
Vivint Home Security
Brunswick, GA
06.2023 - Current
- Resolved customer complaints related to installation issues in a timely manner.
- Utilized diagnostic tools and software to identify and fix technical faults efficiently.
- Performed troubleshooting of hardware, software, and network systems.
- Upgraded existing systems by installing new versions of operating systems or application software.
- Followed safety procedures when handling hazardous materials.
- Participated in training sessions to stay updated with industry standards and technologies.
- Installed new components or replaced defective parts to restore functionality.
- Set up equipment for employee use, performing or properly installing cables, operating systems or software.
- Identified root cause of technical issues and developed solutions.
- Provided remote support to customers experiencing technical difficulties.
- Created detailed reports outlining the scope of work completed and recommendations for further action.
- Resolved service requests by individually troubleshooting and addressing user issues.
- Installed and performed minor repairs to hardware, software or peripheral equipment.
- Maintained positive working relationship with fellow staff and management.
Retail Assistant Manager
T mobile
Brunswick, GA
01.2022 - 10.2023
- Trained staff to have extensive product knowledge and upselling skills.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Responded promptly to customer inquiries or complaints regarding products or services.
- Collaborated with other managers on projects such as store layout changes or marketing campaigns.
- Implemented quality control measures to uphold company standards.
- Reconciled returns and exchanges quickly while following established procedures.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Communicated with patrons to offer friendly service and determine needs.
- Processed sales transactions via cash register and telephone orders.
- Reviewed completed work to verify consistency, quality, and conformance.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Performed daily opening and closing duties including cash handling and reconciliation.
- Delegated work to staff, setting priorities and goals.
Barista Trainer
Starbucks
Vidalia, GA
12.2019 - 09.2021
- Handled inventory, including ordering supplies, stocking products, and conducting regular inventory checks.
- Participated in regular meetings with store managers to discuss employee performance metrics.
- Supported highest standards of conduct and service to support company reputation.
- Implemented feedback from customers to improve service quality and menu offerings.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Maintained strong knowledge by participating in workshops, conferences, and online education classes.
- Greeted guests with pleasant smile and superior customer service.
- Gave samples of popular coffee and tea blends to create sales opportunities.
- Educated customers on beverage menu items and provided samples of daily brews.
- Explained goals and expectations required of trainees.
- Selected and assigned instructors to conduct training.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Maintained high levels of customer satisfaction by efficiently handling drink orders and inquiries.
- Created complex, hand-crafted beverages based upon customer preferences.
- Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
Team Leader
Chick-fil-A
Vidalia, GA
06.2017 - 11.2019
- Identified needs of customers promptly and efficiently.
- Encouraged, empowered and motivated team to accomplish objectives.
- Conducted regular meetings with staff to discuss progress, challenges, and opportunities.
- Recruited and trained new employees to meet job requirements.
- Maintained up-to-date knowledge of industry trends, best practices, and emerging technologies.
- Coordinated resources, personnel, and operations across multiple departments.
- Facilitated team meetings to discuss targets, strategies, and address any issues.
- Motivated team members through recognition programs and performance-based incentives.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
- Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Conducted regular performance reviews to assess individual team member progress.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
Education
Business Management - Business Management
Georgia Southern University
Statesboro, GA05-2029
High School Diploma -
Toombs County High School
Lyons, GA05-2020
Skills
- Technical support
- Field operations
- System upgrades
- Project management
- Leadership Management
- Training leadership
- Training and mentoring
- Schedule management
- Up-selling techniques
- Training programs
- Research and due diligence
- Team building
- Patience and resilience
- Strong interpersonal skills
- Reliability
- Business ethics
- Merchandise upselling
- Customer relations
- Active listening
- Teamwork
- Sales and upselling
- Persuasion skills
- Sales techniques
Affiliations
- I have volunteered with the salvation army to hand out food, provide support to families in need after a natural disaster , provided food from a the pantry, rang the bell outside of walmart to help the donation of the red kettles.
- I have also volunteered with Vivint, I have done the project sub for santa where we go out and but gifts for kids in need, I have also done Vivint gives back which is used to help communities flourish again.
- When i worked at Chick-Fil-A I taught a leadership class to new and existing employees and also held a book reading clun on leadership.
Timeline
Field Technician and Virtual Field Technician
Vivint Home Security
06.2023 - Current
Retail Assistant Manager
T mobile
01.2022 - 10.2023
Barista Trainer
Starbucks
12.2019 - 09.2021
Team Leader
Chick-fil-A
06.2017 - 11.2019
Business Management - Business Management
Georgia Southern University
High School Diploma -
Toombs County High School
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