Hi, I’m
Selena Olivio
Summary
Organized Janitorial/Maintenance Crew Member with successful history of managing competing priorities and meeting challenging performance targets. Works well under pressure to complete physically-demanding work. Safety-oriented team player with strong attendance record.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Dedicated to Austin Task Inc. professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
4
years of professional experience
1
Certificate
Work History
Austin Task Inc.Austin, TX
Janitorial/Maintenance Crew Member
12.2021 - Current
Job overview
- Followed routine maintenance checklist.
- Loaded, unloaded and moved material to and from storage and production areas.
- Provided facility inspection and maintenance to achieve superior levels of cleanliness and upkeep.
- Used various equipment to remove snow and sprinkled rock salt on walkways to prevent falls.
- Cleaned and lubricated parts to keep equipment operating at peak performance.
- Checked for storm damage around property and contacted [Job title] with findings.
- Maintained restroom functionality by repairing leaking faucets, clogged toilets and other equipment.
Boys And Girls Club Of Austin AreaAustin, TX
Youth Development Professional
02.2021 - 09.2021
Job overview
- Supervised youth and maintained security for each child under care.
- Helped set appropriate goals and plans to achieve targets.
- Assisted with educational needs through tutoring and homework assistance.
- Worked directly with at-risk or youth offenders to improve life skills.
- Offered guidance and advice to help cultivate self-esteem and community involvement.
- Communicated closely with other counselors to devise programs and activities based on developmental and academic levels.
- Supervised youth in engaging environment to promote security and safety for all ages.
- Interacted with troubled youth and offered resources and programs to surmount challenges.
- Assisted children and teens with homework, quizzed on material prior to tests and signed off on assignments.
- Took part in sports, games, and movie nights with children.
- Used cognitive behavior therapy to assist clients in recognizing and redirecting poor habits.
- Monitored youth behavior and offered guidance and support for positive change.
- Led group therapy sessions consisting of [Number] to [Number] youth focusing on [Topic].
- Supervised individuals in small group atmosphere to cultivate safety, independence and structure.
- Demonstrated positive influence to children by acting appropriately, being respectful to others and actively listening.
- Encouraged children to talk issues out with each other and without anger, which eased tense situations.
- Implemented variety of fun and recreational activities for residents.
AT&TAustin, TX
Authorized Sales Representative
05.2020 - 01.2021
Job overview
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Developed and delivered engaging sales presentations to convey product benefits.
- Attended advanced training sessions and conferences to increase product knowledge and productivity.
- Assisted in product placement and visual merchandising, maintaining attractive and inviting appearance.
- Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness.
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Expanded customer base and boosted profit within product line.
- Implemented marketing strategies and techniques, increasing revenue and customer satisfaction.
- Exceeded goals for new accounts in single sales cycle.
- Boosted brand awareness, implemented promotional campaigns and employed sales tactics as part of territory development.
Sally's Beauty SupplyAustin, TX
Sales Associate
08.2019 - 12.2019
Job overview
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Increased sales by offering advice on purchases and promoting additional products.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Processed product returns and assisted customers with other selections.
- Achieved perfect attendance and on-time record.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Maintained records related to sales, returns and inventory availability.
- Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Completed orders and organized product deliveries to meet customer timetables.
- Tracked stock using company inventory management software.
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
- Prepared large cash deposits with zero discrepancies.
- Worked alongside retail representatives to enhance product presentations and advertising collateral.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
- Developed, marketed and sold full range of products and support services.
- Educated associates on market trends and stayed up-to-date on forecasts.
HEB Grocery StoreAustin, TX
Checker
04.2018 - 02.2019
Job overview
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Restocked and organized merchandise in front lanes.
- Processed checks, cash and credit purchases or refunds.
- Performed checks to determine most accurate pricing.
- Spoke with upset customers and notified appropriate management to resolve conflicts.
- Notified management of associate theft, customer shoplifting, unauthorized mark downs and property defacement.
- Directed customers on methods to obtain refunds, returns and exchanges.
- Informed supervisor of front-end product gaps, scanning problems and price mismatching.
- Identified produce items and input corresponding PLU codes.
- Assisted with unloading customer carts onto conveyor belt.
- Prepared and attached labels detailing relevant data on [Type] containers.
- Conferred with customers to handle issues related to products, materials and services related to [Type] operations.
- Cleaned work areas of excess supplies, cardboard, and rejected materials throughout each shift.
- Checked loads to identify contents and unauthorized or highly regulated materials.
- Reported discrepancies and shortages to [Job title]s to help keep line on-track.
- Weighed and measured [Type] materials and updated [System] records with collected data.
- Compiled data on daily collections, billings, and receipts to assist with financial recordkeeping.
- Identified and removed [Type] products not meeting outlined quality standards.
- Checked subassemblies and parts for unacceptable defects outside of specifications.
- Maintained recycling collection sites to handle reclaimable waste from [Type] production.
Sam's ClubAustin, TX
Cashier
07.2017 - 03.2018
Job overview
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Collected and authorized payments of guests.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Maintained cash drawer of $[Amount] or more per shift.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Greeted over [Number] patients per day.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Completed inventory counts and ordered merchandise.
- Reviewed weekly sales ads and monitored price changes.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Used POS system to enter orders, process payments and issue receipts.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Learned [Job title] and [Job title] positions and provided backup at key times.
- Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.
- Set up new sales displays each [Timeframe].
- Conducted inventory counts by adding each item in stock and documenting in [System].
Education
Austin Community CollegeAustin, TX
GED
01.2023
Skills
- Safety Protocols
- Team Leadership
- Microsoft Office
- Customer Assistance
- Customer Satisfaction
- Credit and Cash Transactions
- Money Handling
- Identification Checks
- Guest Inquiries
- Customer Service Excellence
- Accounting Software
- Hospitality and Accommodation
Certification
- CPR Certified Training - August 2021
Timeline
Janitorial/Maintenance Crew Member
Austin Task Inc.
12.2021 - Current
Youth Development Professional
Boys And Girls Club Of Austin Area
02.2021 - 09.2021
Authorized Sales Representative
AT&T
05.2020 - 01.2021
Sales Associate
Sally's Beauty Supply
08.2019 - 12.2019
Checker
HEB Grocery Store
04.2018 - 02.2019
Cashier
Sam's Club
07.2017 - 03.2018
Austin Community College
GED