Summary
Overview
Work History
Education
Skills
Timeline
Generic

Selena Ormanoski

Virginia Beach,VA

Summary

Attentive Customer Service Representative with 11 years achieving customer service satisfaction and customer retention goals. Independent and quick thinking team player.

Overview

9
9
years of professional experience

Work History

Waitress/ Bartender

Primo's Pizza
01.2021 - Current
  • Upsold appetizers, drinks and desserts to increase restaurant profits.
  • Assisted management in training new waitstaff, sharing expertise on best practices for exceptional service delivery.
  • Promoted specials or upsold items effectively, increasing average check size and boosting overall sales revenue.
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Bussed tables during busy periods to assist staff and quickly turn over tables.
  • .Elevated overall guest experience by addressing dietary restrictions or allergies when recommending menu items to patrons.
  • Facilitated seamless dining experiences for large parties by coordinating orders and special requests.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Checked customers' IDs to verify age in compliance with minimum age requirements for consumption of alcoholic beverages.

Waitress

Reginella's Italian
11.2018 - 01.2021
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Used cash registers and credit card machines to cash out customers.
  • Inspected dishes and utensils for cleanliness.
  • Processed orders and sent to kitchen employees for preparation.

Waitress

Ynot Italian
05.2017 - 06.2018
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Inspected dishes and utensils for cleanliness.
  • Processed orders and sent to kitchen employees for preparation.
  • Checked guests' identification before serving alcoholic beverages.
  • Trained new waitstaff on proper food handling, customer service and safety procedures.

Shift Leader

Firehouse Subs
04.2015 - 05.2017
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Streamlined inventory management processes, leading to reduced waste and optimized stock levels.
  • Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.

Education

GED -

First Colonial High School
Virginia Beach, VA
03.2013

Skills

  • Customer Service
  • Order Accuracy
  • Safe Food Handling
  • Guest Relations Management
  • Upselling
  • Sales expertise
  • Fast learner
  • Complaint Handling
  • Calm and Professional Under Pressure

Timeline

Waitress/ Bartender

Primo's Pizza
01.2021 - Current

Waitress

Reginella's Italian
11.2018 - 01.2021

Waitress

Ynot Italian
05.2017 - 06.2018

Shift Leader

Firehouse Subs
04.2015 - 05.2017

GED -

First Colonial High School

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Selena Ormanoski