Selena Orta
Lititz,PA
Summary
Dynamic professional with a proven track record at Landis Homes, excelling in event coordination and administrative support. Demonstrated exceptional time management and communication abilities, significantly improving client satisfaction and community involvement. Strong focus on team collaboration and achieving results. Reliable in adapting to changing needs, organization, and multitasking. Recognized for problem-solving abilities and proactive approach to tasks.
Overview
7
7
years of professional experience
Work History
Life Enhancement Assistant
Landis Homes
11.2023 - Current
- Focused on inclusivity by creating adaptive programs tailored towards individuals with disabilities or other special needs.
- Enhanced participant satisfaction by developing and implementing diverse recreational programs for various age groups.
- Able to work in fast paced environment assisting with additional duties as assigned by supervisor.
- Maintained accurate records of program participation rates, utilizing data-driven analysis to inform future planning decisions.
- Adapted quickly during times of change by modifying programs to meet updated guidelines or emerging trends.
- Increased community involvement by organizing special events and cultural activities.
- Collaborated with staff to create recreation offerings and facilitated communication about new programs to generate involvement.
- Opened, closed and secured facilities at prescribed times to accommodate scheduled activities.
- Assisted in preparing recreational materials and supplies for each activity.
- Collaborated with other recreation staff in developing new recreational activities.
- Developed and monitored safety policies and procedures to facilitate safety of participants. Ensures all safety practices are in effect, i.e., infection control, sanitation and cleanliness of areas at all times.
- Planning coordinator of recreation and events for residents. Responsible for creating a monthly calendar of activities and events to include social groups, local trips, guest speakers and seasonal events. Planned weekly activities schedule for assigned group and facilitated smooth transitions for on-time arrival.
- Transported and escorted program participants to and from activities and on field trips.
- Factored-in abilities, needs and interests of participants in development of events and programs.
- Implemented and developed programs to promote physical fitness, teamwork and healthy living.
- Liaised with community organizations to promote recreational activities.
- Researched, planned, and organized mentally stimulating activities for residents.
- Develops and maintains client relationships to implement personalized programs for all residents.
Front Desk Receptionist
Lititz Rec Rock Gym
12.2021 - 07.2024
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Accurately registered, renewed, coordinated and confirmed memberships and classes using the most updated computer software.
- Delivered outstanding service by warmly greeting visitors upon arrival at the front desk.
- Processed payments keeping accurate financial records.
- Assisted with marketing and promotional activities.
- Handled equipment maintenance and provided health and safety measures while keeping with sanitation codes.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Increased customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Completed data entry and filing to keep records updated for easy retrieval.
Seasonal Retail Sales Associate
Vera Bradley
11.2022 - 01.2024
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
- Enhanced store appearance and shopping experience with meticulous shelf organization and cleanliness.
- Participated in periodic inventory counts to maintain accurate stock levels.
- Managed cash register, ensuring accurate transactions and safeguarding against losses.
Dietary Aide
Landis Homes
02.2018 - 12.2021
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Coordinated with kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Followed all food safety regulations while preparing meals for patients.
- Assisted registered dietitian in the planning and preparation of nutritious meals for patients with various medical conditions and dietary restrictions.
- Ensured food safety compliance through proper storage, handling, and sanitation procedures, minimizing risk of contamination or illness.
Education
High School Diploma -
Warwick High School
Lititz, PA06-2019
Skills
- Administrative support
- Calendar management
- Record keeping
- Event coordination
- Task prioritization
- Technology use
- Problem solving
- Time management
- Communication skills
- Microsoft Excel
Timeline
Life Enhancement Assistant
Landis Homes
11.2023 - Current
Seasonal Retail Sales Associate
Vera Bradley
11.2022 - 01.2024
Front Desk Receptionist
Lititz Rec Rock Gym
12.2021 - 07.2024
Dietary Aide
Landis Homes
02.2018 - 12.2021
High School Diploma -
Warwick High School
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