Summary
Overview
Work History
Education
Skills
Timeline
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Selena Pacheco

Albuquerque,New Mexico

Summary

Dynamic professional with a proven track record in fast-paced environments, exemplified by exceptional food handling and customer service skills honed at Bubba's 33. Demonstrates strong leadership and conflict resolution abilities, ensuring high levels of customer satisfaction and team efficiency. Achieved significant improvements in order accuracy and sanitation standards, contributing to enhanced operational excellence.

Experienced with implementing behavior intervention plans to support client development. Utilizes data collection and analysis to inform strategies and improve outcomes. Track record of effective communication with clients and team members to achieve therapeutic goals.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

6
6
years of professional experience

Work History

Registered Behavior Technician

Essential Speech and ABA
03.2025 - Current
  • Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
  • Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
  • Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
  • Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike.
  • Empowered clients to self-advocate by teaching them effective communication strategies and adaptive coping mechanisms.
  • Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.

To-Go Specialist

Bubba's 33
05.2023 - Current
  • Maintained clean, sanitary work station by removing trash, sweeping floors and wiping down countertops.
  • Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
  • Operated cash register to accept cash, debit and credit card payments from customers.
  • Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation.
  • Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
  • Utilized POS system to receive and process food and beverage orders.
  • Demonstrated knowledge of menu items and corresponding ingredients.
  • Portioned and wrapped food to place directly on plates for service to patrons.
  • Processed customer payments and balanced cash drawers.
  • Monitored food quality and freshness throughout day.

Childcare Associate

Del Norte Sports and Wellness
03.2023 - 12.2023
  • Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
  • Introduced children to educational games and activities to boost learning.
  • Applied positive behavior management techniques to enhance social interactions and emotional development.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Assisted in potty training and other daily hygiene activities to support child development.
  • Utilized positive reinforcement techniques to encourage good behavior.
  • Liaised with parents and guardians to discuss child progress.
  • Dispensed snacks and meals to children in accordance with nutritional guidelines.
  • Responded to inquiries from parents and guardians.
  • Created safe and engaging learning environment for groups of diverse children with various learning styles.
  • Assisted in potty training and toilet hygiene.
  • Encouraged children's emotional and social development.
  • Implemented daily routines and activities to stimulate and engage children.
  • CPR Certified.

Birthday Party Supervisor

Main Event Entertainment
06.2021 - 03.2023
  • Answered questions about store policies and addressed customer concerns.
  • Addressed customer needs and made product recommendations to increase sales.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Used POS system to enter orders, process payments and issue receipts.
  • Responded promptly to requests for assistance, spills and customer inquiries.

Birthday Party Host

Main Event Entertainment
04.2019 - 03.2023
  • Coordinated refreshments and food for indoor, outdoor and special location parties.
  • Anticipated needs and responded promptly to guests' requests to maximize satisfaction.
  • Decorated and set tables in accordance with party themes and age groups.
  • Kept facilities clean and prepared party areas promptly for upcoming events.
  • Reset party rooms between events by collecting trash, wiping down surfaces and sweeping floor.
  • Protected young guests by monitoring activities and maintaining strong perimeter for activities.
  • Resolved conflicts to restore customer satisfaction and promote loyalty to company brand.
  • Organized various themed parties, with coordinated decorations, menus and activities.
  • Educated guests on rules and policies to deliver safe, enjoyable experiences.
  • Supervised children's activities, maintaining happiness, safety and well-being.
  • Prepared and served food and drinks to guests, meeting hygiene and safety standards.
  • Directed guests to correct areas for eating, dancing, and other services.

Education

Bachelor in Psychology - Psychology

University of New Mexico
12-2024

Associate Degree in Human Services - Human Services

Central New Mexico Community College
08-2022

Skills

  • Food presentation
  • Food handling
  • Phone etiquette
  • Quick learner
  • Goal oriented
  • Detail-oriented
  • Order accuracy
  • Food preparation
  • Sanitation standards
  • Team leadership
  • Time management abilities
  • Teamwork
  • Catering operations
  • Professionalism
  • Customer complaint handling
  • Conflict resolution
  • Multitasking Abilities
  • Point of sale (POS) system operations
  • Team collaboration
  • Organizational skills
  • Hospitality and accommodation
  • Social skills development
  • Applied behavior analysis

Timeline

Registered Behavior Technician

Essential Speech and ABA
03.2025 - Current

To-Go Specialist

Bubba's 33
05.2023 - Current

Childcare Associate

Del Norte Sports and Wellness
03.2023 - 12.2023

Birthday Party Supervisor

Main Event Entertainment
06.2021 - 03.2023

Birthday Party Host

Main Event Entertainment
04.2019 - 03.2023

Associate Degree in Human Services - Human Services

Central New Mexico Community College

Bachelor in Psychology - Psychology

University of New Mexico

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Selena Pacheco