Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Selena Parsons

Selena Parsons

Gandeeville,WV

Summary

Adaptable and reliable professional eager to transition into a remote customer service role. Known for strong communication skills, attention to detail, and a proactive approach to learning. Excited to contribute to team success while developing expertise through comprehensive training programs.

Overview

1
1
year of professional experience

Work History

Restaurant Hostess

Bob Evans Restaurant
12.2009 - 02.2011
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Answered customer questions about hours, seating, and menu information.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
  • Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
  • Maintained guest privacy and confidentiality when handling sensitive information such as reservation details or personal preferences.
  • Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
  • Promoted repeat business through engaging conversations with guests, remembering preferences, and personalizing their experiences.
  • Communicated clearly with kitchen staff about guest needs and dietary restrictions, ensuring accurate orders were prepared as requested.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Answered phone calls to take orders, give information and document reservations.
  • Completed daily side work and opening and closing duties without fail.
  • Backed up servers by checking on tables and retrieving items for guests.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Seated patrons based on guest preferences and seating availability.

Education

No Degree - Medical Billing And Coding

Ultimate Medical Academy
11-2026
  • Relevant Coursework: Certified Nursing Course
  • Basic Computer and Typing Skills course.


  • Relevant Coursework: Medical Terminolgy

Skills

    • Strong work ethic

    • Strong verbal and written communication

    • Team player attitude

    • Reliability and punctuality

    • Multi-tasking time management

    • Initiative and Self-motivation

    • Complaint resolution

    • Problem Solving

    • Proficiency with basic computer applications (Microsoft Office, Zoom, etc)

    • Patience and tact

    • Ability to learn new tools quickly

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documented and resolved patient incidents promptly and effectively ensuring thorough reporting and successful implementation of corrective measures, leading to improved safety and protocols.
  • Maintained error free documentation of patient records, ensuring compliance with medical regulations.
  • Streamlined daily routines, enhancing overall satisfaction
  • Customer Satisfaction by greeting customers arrival and maintaining a friendly and welcoming environment that resulted in positive customer feedback.
  • Resolved customer complaints promptly and effectively ensuring their satisfaction and retention.
  • Assisted servers and managers during busy shifts, improving overall service flow and collaboration

Timeline

Restaurant Hostess - Bob Evans Restaurant
12.2009 - 02.2011
Ultimate Medical Academy - No Degree, Medical Billing And Coding

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Selena Parsons