Selena Perez
Las Vegas,Nevada
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level in any position. Ready to help team achieve company goals. Accomplished Agent with proven track record of exceeding aggressive sales objectives. Known for strong interpersonal skills and to develop loyal customer relationships. Experienced in identifying the needs of the client and working to find a solution promptly and professionally.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Bilingual Sales Agent
A-Abana Auto Insurance
07.2022 - Current
- Interact and build lasting relationships with clients to have an impact on their life and community while attending to their insurance needs
- Engages customer via inbound and outbound telephone calls to assess insurance needs and rating variables
- Completes the sale of the policy by collecting down payment and uploading the policy
- Maintains records on customers including information about the consumer, source of lead, response to quote/offer application, and policy according to procedures established by management
- Interacts with prospective customers in a professional manner to provide them with an insurance quote and if purchased, converts the lead to an actual policy
- Above-average communication skills to represent the company in a professional manner and communicate effectively with potential customers
- Experience with and the ability to use a PC to perform daily duties required
- Developed expertise across various lines of insurance products, enabling informed advice and guidance for clients seeking comprehensive coverage solutions.
- Resolved caller issues quickly and thoroughly.
- Developed and implemented marketing strategies to maximize sales and attract new clients.
- Obtained client information by answering telephone calls.
- Drove revenue growth by consistently meeting or exceeding sales targets through strategic planning and execution.
- Proved successful working within tight deadlines and a fast-paced environment.
Bilingual Sales Agent
Fred Loya Auto Insurance
12.2021 - 07.2022
- Provides professional, courteous service to internal and external customers
- Answers any questions regarding the customer's policy
- Accept payments and process transactions
- Identify any potential needs the customer may have regarding their policy
- Follow up with customers on quotes, renewals, and cancellations
- Involved with marketing initiatives for new business development on an as-needed basis
- Maintain a neat and clean work area and office
- FNOL's (vehicle inspections)
- Taking vehicle pictures (squatting, bending, flexing required)
- Bank run deposits.
- Demonstrated leadership skills in managing projects from concept to completion.
- Worked well in a team setting, providing support and guidance.
- Gained strong leadership skills by managing projects from start to finish.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Gained extensive knowledge in data entry, analysis and reporting.
Assistant Manager
Speakeasy Liquor Store
12.2020 - 09.2021
- Supervise and assist with the day to day operations of the liquor store
- Stocking and storing merchandise
- Displaying merchandise
- Maintaining the overall appearance of the store
- Ringing sales
- Customer service and cash handling
- Ensure conformance of all store operations to all applicable laws and regulations
- Knowledgeable of store products and liquor laws and train staff in proper customer relations skills in an effort to maintain a high quality of service to the public
- Establish and administer retail objectives for the store including: customer service
- Money order
- Check Handling
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Monitored security to protect employees, customers and property.
- Developed strong working relationships with staff, fostering a positive work environment.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Assistant Manager
Citi Trends
11.2019 - 08.2020
- Provided excellent customer service to all customers in a timely manner
- Managed daily reports of transactions
- Trained new employees on store processes and procedures
- Enforced company policies and procedures
- Opened and closed the store
- Oversaw day to day store operations
- Managed a group of associates.
- Proved successful working within tight deadlines and a fast-paced environment.
- Worked flexible hours across night, weekend, and holiday shifts.
- Identified issues, analyzed information and provided solutions to problems.
- Skilled at working independently and collaboratively in a team environment.
- Learned and adapted quickly to new technology and software applications.
- Delivered services to customer locations within specific timeframes.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
Shipping and Receiving Clerk
Eightcig
05.2019 - 10.2019
- Packed orders via Locate WMS
- Stocked Merchandise
- Packed orders prior shipping ensuring accurate count and SKU
- Batched orders via ShipStation and Endicia
- Assisted walk-in customers and calling customers to inquire about the status of orders and returns
- Received merchandise vs purchase orders
- Restocked shelves vs min max quantity.
Key Holder
Red Moon Pizzeria
03.2017 - 04.2019
- Performed opening and closing duties
- Ensured the store was presentable at all times
- Assisted customers in placing orders
- Ensured customer experience was up to owner standards
- Answered phone to retrieve customer Orders
- Made pizzas from scratch by hand.
- Promoted business' development by building and maintaining relationships with new clients.
- Strengthened team performance by conducting regular training sessions on product knowledge and sales techniques.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Participated actively in weekly meetings sharing ideas that contributed directly towards improving operational efficiency across departments.
- Trained team members in successful strategies to meet operational and sales targets.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
Pantry Cook
Canaletto Ristorante Veneto
05.2018 - 03.2019
- Cooking and preparing menu items in accordance to recipes and standards set by the Chef and Il Fornaio
- Stocking and maintaining sufficient levels of food on the line
- Preparing and portioning recipes prior to service
- Maintaining a clean and professional appearance
- Adhering to food safety and sanitation guidelines
- Maintaining a positive teamwork attitude
- Communicating clearly, professionally and respectfully
- Notified chef in advance of supply needs to prevent inventory shortage.
- Developed strategies to enhance catering and retail food service revenue and productivity goals.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Prepared salads, sandwiches and desserts for restaurant guests and catered events.
- Participated in staff training sessions to continually improve skills and knowledge in pantry cooking methods.
- Ensured timely preparation of all pantry items, allowing for efficient plating during peak service hours.
- Cleaned and sanitized pantry station at end of shift.
- Verified proper portion sizes to consistently attain high food quality standards.
- Received positive feedback from guests on dish presentation and taste, reflecting attention to detail and culinary skills.
- Sustained a well-organized workspace enabling efficient multitasking while maintaining high quality standards.
- Increased overall kitchen productivity by consistently prepping ingredients ahead of time for quick access during busy periods.
Education
GED -
Susan Miller Dorsey High School
Los Angeles, CA07.2014
Skills
- Operations Management
- Experience with Excel, Word and web-based systems preferred
- Goal-oriented mindset
- Customer service abilities
- Lead prospecting
- Flexible Schedule
- Product Sales
- Problem-solving skills
- Critical Thinking
- Partnership Development
- Documenting information
- Sales negotiation
- Call Management
- Relationship Building
- Microsoft Office
- Polite communication skills
- Public Speaking
- Sales closing
- Purchase contracts
Key Qualifications
- Management
- Communication
- Returns
- Customer service skills
- Bilingual
- Organized
- Detail oriented
- Creativity
- POS
- Associate
- Cash handling
- Training
- Sales
- Check Handling
- Money Order
- Safe Handling
References
- Tiesha Rodriguez, Insurance Manager, A-Abana Insurance, (702)727-7301
- Raid Bidi, Liquor Store Owner, Speakeasy Liquor, (702)767-5513
- Glenn York, Restaurant Owner, Red Moon Pizzeria, (702)845-3250
- Myrriam Charles, Store Manager, Citi Trends, (239)939-4087
- Chef Nicola, Main Chief, Canaletto Ristorante, (702)733-0070
Certification
- Casualty License- 3 years +
Languages
Spanish
Full Professional
Timeline
Bilingual Sales Agent
A-Abana Auto Insurance
07.2022 - Current
Bilingual Sales Agent
Fred Loya Auto Insurance
12.2021 - 07.2022
Assistant Manager
Speakeasy Liquor Store
12.2020 - 09.2021
Assistant Manager
Citi Trends
11.2019 - 08.2020
Shipping and Receiving Clerk
Eightcig
05.2019 - 10.2019
Pantry Cook
Canaletto Ristorante Veneto
05.2018 - 03.2019
Key Holder
Red Moon Pizzeria
03.2017 - 04.2019
GED -
Susan Miller Dorsey High School
- Casualty License- 3 years +
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