Summary
Overview
Work History
Education
Skills
Timeline
Generic

Selena Perez

Columbia,SC

Summary

Results-driven professional with extensive experience in transportation coordination and dispatching. Proven ability to lead teams, manage schedules, and enhance customer service. Expertise in developing efficient procedures and resolving operational challenges in dynamic environments.

Overview

9
9
years of professional experience

Work History

Transportation Lead

ADESA Seattle
03.2024 - 08.2025
  • Streamlined daily transportation schedules for 100+ vehicles, enhancing on-time service for auctions.
  • Managed dealer and vendor accounts, acting as main contact for scheduling and updates.
  • Oversaw auction preparation by staging vehicles and ensuring data accuracy for sales readiness.
  • Processed payments, coded transactions, and ensured compliance during customer payout issuance.
  • Utilized performance data analysis to identify trends and improve operational efficiency.
  • Created SOPs that optimized workflows and increased overall team productivity.
  • Trained team members on compliance standards and effective scheduling techniques.

Dispatcher

Pro-Tow – 24 Hr Towing & Emergency Services
10.2022 - 12.2023
  • Oversaw dispatching, routing, and tracking for an 11-vehicle fleet to enhance operational efficiency.
  • Guaranteed quick responses from vehicles by managing communication systems effectively.
  • Coordinated with law enforcement and emergency services during critical calls.
  • Recorded call details meticulously in both physical and digital formats.
  • Delivered customer support efficiently through phone and email channels.
  • Ensured adherence to relevant state regulations and DOT standards.
  • Provided critical assistance to customers during emergencies or challenging scenarios.

Office Manager

Dealer Xpress
02.2019 - 09.2022
  • Directed comprehensive office operations encompassing inventory control, ordering, scheduling, and shipping/receiving tasks.
  • Addressed customer concerns adeptly to enhance loyalty via outstanding service delivery.
  • Contributed to staff training efforts to guarantee ongoing attainment of performance objectives.
  • Nurtured strong customer relationships through attentive listening and personalized engagement.
  • Stimulated sales growth by executing product demonstrations and consultative selling approaches.
  • Established and monitored daily, weekly, and monthly sales goals while aiding team members.

Sales Associate

American Eagle Outfitters, Inc
11.2017 - 01.2019
  • Successfully achieved monthly sales goals through strategic execution and comprehensive product insight.
  • Elevated customer service standards to enhance shopping experiences and promote repeat visits.
  • Directed inventory management processes, ensuring optimal stock levels with minimal discrepancies.
  • Facilitated training for new associates on company protocols, product details, and interaction skills.
  • Employed point-of-sale technology for accurate transactions and effective sales tracking.
  • Reviewed sales patterns to extract actionable insights for improving merchandising effectiveness.
  • Implemented best practices that contributed to increased customer loyalty and satisfaction.

Dental Assistant

Dr. Anthony DiRe
10.2016 - 08.2018
  • Handled patient preparation and management, ensuring comfort and compliance during procedures.
  • Generated high-quality diagnostic images by operating dental radiography equipment.
  • Maintained compliance with infection control protocols to uphold a sterile environment.
  • Promoted improved patient outcomes through oral hygiene education.
  • Performed cleaning and sanitizing of dental tools, organized treatment areas, and replenished supplies for safety.
  • Produced dental impressions for diagnostics, supporting the creation of crowns and bridges.
  • Managed administrative responsibilities, including billing, insurance claims, and appointment confirmations.
  • Engaged with high-level clients to deliver tailored services and support.

Education

High School Diploma - undefined

Auburn Mountainview High School
Auburn, WA

Skills

  • Fleet operations management
  • Logistics coordination
  • Customer service excellence
  • Issue resolution techniques
  • Team leadership
  • Operational scheduling
  • Record keeping practices
  • Sales strategy development
  • Accounts payable/receivable expertise
  • Microsoft Office Suite proficiency
  • Typing efficiency
  • Detail-oriented mindset
  • Understanding of transportation regulations
  • Route optimization skills
  • DOT compliance expertise
  • Documentation handling skills
  • Collaboration within teams
  • Problem-solving capabilities
  • Multitasking proficiency

Timeline

Transportation Lead

ADESA Seattle
03.2024 - 08.2025

Dispatcher

Pro-Tow – 24 Hr Towing & Emergency Services
10.2022 - 12.2023

Office Manager

Dealer Xpress
02.2019 - 09.2022

Sales Associate

American Eagle Outfitters, Inc
11.2017 - 01.2019

Dental Assistant

Dr. Anthony DiRe
10.2016 - 08.2018

High School Diploma - undefined

Auburn Mountainview High School

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