Selena Perez
Dallas
Summary
Detail-oriented Material Handler experienced in distribution and inventory management. Achieved efficiencies in material management and inventory accuracy through expertise in picking, packing, sorting, and training. Focused on delivering exceptional customer service and resolving escalated support issues with empathy and professionalism.
Overview
7
7
years of professional experience
Work History
Seasonal Handler
Target Sorting Distribution
Dallas
01.2023 - 01.2024
- Coordinated sorting and loading of packages, ensuring timely shipments and accurate deliveries.
- Maintained an organized work environment to optimize the distribution process and support team objectives.
- Delivered exceptional customer support via phone and email, addressing inquiries and concerns effectively.
- Resolved customer inquiries and complaints efficiently and professionally.
- Utilized company tools to manage orders and track customer feedback.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Enhanced customer satisfaction by resolving issues with knowledgeable, friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Material Handler
Ulta Beauty Distribution
Dallas
01.2020 - 01.2022
- Accurately processed product orders by efficiently picking and packing items, ensuring timely fulfillment of customer requests.
- Maintained inventory integrity and trained new team members to enhance team capability.
- Supported customers through phone and email, ensuring clear communication and prompt assistance.
- Resolved customer complaints promptly and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved customer complaints swiftly to improve overall satisfaction.
Packer
Neiman Marcus
01.2019 - 12.2019
- Packaged customer orders with accuracy and quality, contributing to high customer satisfaction.
- Ensured meticulous attention to detail in order fulfillment, achieving less than 1% error rate.
- Packaged luxury items with care and attention to detail.
- Collaborated with team members to ensure timely order fulfillment.
- Operated packing equipment to efficiently secure products for shipment.
Material Handler
Chewy Distribution Center
Dallas
01.2018 - 01.2019
- Selected and prepared goods for shipment, ensuring order accuracy and integrity to enhance customer satisfaction.
- Maintained cleanliness and organization of warehouse, upholding safety and operational standards to support efficient operations.
- Supported customers via phone and email, addressing inquiries and resolving complaints to foster positive relationships.
- Resolved customer inquiries and complaints efficiently and professionally.
Floor Associate
Big Lots
Dallas
01.2017 - 01.2018
- Managed inventory and merchandise presentation on the sales floor, contributing to store maintenance and aesthetic standards.
- Assisted customers with product selections and processed transactions with proficiency, ensuring a seamless shopping experience.
- Operated cash registers to process payments for goods and services.
- Collected credit card and cash payments to complete transactions for customer orders.
- Maintained accurate cash drawer and balanced registers at shift end.
- Assisted customers in locating products throughout the store.
- Assisted customers with product inquiries and provided recommendations.
- Created a friendly atmosphere by greeting customers as they arrived. and provided friendly customer service.
- Resolved customer complaints in a professional manner.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Trained new cashiers on operational procedures and customer service best practices.
- Supported co-workers with tasks to ensure smooth operations of the store.
- Responded to incoming phone calls from customers regarding product inquiries. from customers regarding product availability or store locations.
- Organized and replenished shelves with merchandise to ensure availability., racks, cases, bins, and tables with new or transferred merchandise.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
Skills
- Packer & Picker
- RF Scan Gun
- Voice Pick
- Pallet Jack
- Package sorting
- Inventory management
- Quality control
- Order tracking
- Inventory
- Logistics Support
- Customer assistance
- Team collaboration
- Organization
- Data entry
- Basic Communication
- Warehouse Operations
- Quality assurance
- Quality assurance
Timeline
Seasonal Handler
Target Sorting Distribution
01.2023 - 01.2024
Material Handler
Ulta Beauty Distribution
01.2020 - 01.2022
Packer
Neiman Marcus
01.2019 - 12.2019
Material Handler
Chewy Distribution Center
01.2018 - 01.2019
Floor Associate
Big Lots
01.2017 - 01.2018