Selena Perkins

• Remained calm and poised when dealing with difficult customers or during busy shifts.
• Kept server areas clean and stocked to increase efficiency while working tables.
• Used cash registers and credit card machines to cash out customers.
• Greeted new customers, discussed specials, and took drink orders.
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
• Bussed and reset tables to keep dining room and work areas clean.
• Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
• Trained new waitstaff on proper food handling, customer service and safety procedures.
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
• Bussed tables during busy periods to assist staff and quickly turn over tables.
• Folded napkins and prepared silverware sets to provide adequate supply for host station.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

• Worked front counter, drive-thru and other areas.
• Worked well with teammates and accepted coaching from management team.
• Took orders, prepared meals, and collected payments.
• Collaborated with team members to complete orders.

• Worked well with teammates and accepted coaching from management team.
• Worked front counter, drive-thru and other areas.
• Took orders, prepared meals, and collected payments.
• Provided excellent customer service by greeting customers and meeting quality expectations.

• Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
• Led and directed team members on effective methods, operations, and procedures.
• Reconciled cash and credit card transactions to maintain accurate records.
• Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
• Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
• Motivated staff to perform at peak efficiency and quality.
• Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
• Oversaw food preparation and monitored safety protocols.
• Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
• Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
• Verified prepared food met standards for quality and quantity before serving to customers.
• Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.

• Prepared orders for shipment by picking, packing, and labeling merchandise.
• Worked safely around moving machinery.
• Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
• Consistently lifted materials weighing as much as 40 pounds.
• Cleaned and maintained warehouse in compliance with OSHA safety standards.
• Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
• Maintained clean, orderly work environment free of hazards.
• Operated equipment while observing standard safety procedures.
• Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
• Drove forklifts, pallet jacks and other equipment to move materials.
• Assembled pallets and crates for secure transportation of materials.

I didn't want to leave a gap in my work history. This was the time I stayed at home raising my first child. I was not a part of the workforce during this time.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Mentored team members to enhance professional development and accountability in workplace.
• Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
• Helped with planning schedules and delegating assignments to meet coverage and service demands.
• Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
• Developed strategy to increase sales and drive profits.
• Increased employee performance and job satisfaction to strengthen retention and engagement.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Defined clear targets and objectives and communicated to other team members.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Organized and put in all inventory paperwork to assure correct amounts and totals were received
• Helped to maintain overages and shortages of money

• Used equipment properly to avoid workplace hazards or injuries.
• Assembled and installed products on production lines according to established guidelines.
• Took on additional shifts during peak work periods to keep projects on schedule.
• Inspected and adjusted work performed to meet expectations.
• Supported production needs by performing routine tasks using standard procedures and equipment.
• Monitored machinery to identify concerns, make corrections, or report complex problems.
• Trained new employees on production line machinery for maximum output and safety.
• Maintained organized work area by cleaning and removing hazards.

• Trained and mentored new employees to maximize team performance.
• Kept employees operating productively and working on task to meet business and customer needs.
• Supervised employees and oversaw quality compliance with company standards for food and services.
• Worked closely with team members to schedule breaks and shifts to meet state regulations.
• Coached crew members to optimize performance and motivate toward more efficient work.
• Cooperated with coworkers to improve customer experience and manage storefront.
• Excelled in every store position and regularly backed up front-line staff.
• Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
• Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
• Exercised composure under pressure and in escalated customer service scenarios.
• Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
• Supervised ongoing daily production phases.
• Located and resolved problems with team production and performance to maintain consistent quality levels.
• Cultivated professional working relationships with peers and supervisors.
• Implemented policies and standard operating procedures for continuous improvement.
• Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.

• Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
• Kept building spaces premises clean inside and outside.
• Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
• Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
• Responded immediately to calls from personnel to clean up spills and wet floors.
• Followed procedures for use of chemical cleaners and power equipment to prevent damage to floors.
• Emptied trash cans and recycling bins to keep building clean and free of germs.
• Replaced and refilled paper towel and toilet paper dispensers for users convenience.
• Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.