Selena Perry
Little Rock,AR
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
20
20
years of professional experience
Work History
Manager
The Children's Place
10.2013 - Current
- Managed and motivated employees to be productive and engaged in work.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional, organized, and safe environment for employees and patrons.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Improved marketing to attract new customers and promote business.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Manager of Business Development and Sales
Justice
07.2009 - 08.2013
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Liaised with external stakeholders to form strategic partnerships with prospective clients.
- Developed new markets and expanded existing ones through effective market research, competitor analysis, and targeted marketing campaigns.
- Collaborated with cross-functional teams to develop innovative products and services that catered to customers'' evolving needs.
- Built diverse sales pipeline to exceed quota targets.
- Mentored junior sales staff for improved performance, providing guidance on best practices and customized training programs.
- Led team meetings focused on sharing best practices which contributed significantly to overall team success.
- Generated detailed reports on sales performance metrics for senior management review, enabling informed decision-making regarding future strategies.
Manager
Dollar General
07.2005 - 07.2009
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Developed and maintained relationships with customers and suppliers through account development.
- Increased staff retention rates by addressing concerns promptly, offering growth opportunities, and promoting a positive work culture.
- Developed innovative store layouts to optimize traffic flow and increase impulse purchases from customers.
- Recruited top-performing employees through targeted hiring practices and competitive compensation packages.
- Fostered a collaborative work environment by leading team meetings, setting clear expectations, and facilitating open communication among staff members.
- Established and maintained a store atmosphere that was visually appealing, clean, and well-organized to maximize customer engagement.
- Implemented cost control measures to reduce overhead expenses without compromising service quality or customer satisfaction levels.
- Collaborated closely with other department managers to ensure seamless integration of daily operations across all areas of the store environment.
- Addressed customer complaints effectively to maintain high levels of satisfaction while identifying areas for improvement in service delivery processes.
- Enhanced employee productivity by providing comprehensive training programs and consistent performance evaluations.
- Increased customer satisfaction by implementing efficient store management strategies and enhancing overall shopping experience.
Education
Associate's Degree - General Studies
Northeast Mississippi Community College
Booneville, MS05.2000
High School Diploma -
Shannon High School
Shannon, MS05.1991
Skills
- Inventory control
- Store merchandising
- Team building and leadership
- Team motivation
- Team leadership and coaching
- Sales professional
- Problem-solving
- Customer service
- Work Planning and Prioritization
- Operations
- Staff supervision
- Team leadership
- Opening and closing procedures
- Relationship building and management
- Employee training
- Sales analysis
- Store operations
- Retail inventory management
- Talent recruitment
- Goals and performance
- Documentation and reporting
- Team building
Timeline
Manager
The Children's Place
10.2013 - Current
Manager of Business Development and Sales
Justice
07.2009 - 08.2013
Manager
Dollar General
07.2005 - 07.2009
Associate's Degree - General Studies
Northeast Mississippi Community College
High School Diploma -
Shannon High School
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